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Free expert health advice for Bupa Critical Illness members
6 April 2006
Bupa Individual Protection is adding a new feature at no cost to all existing individual critical illness policies, giving members access to independent expert medical advice if they are diagnosed with a serious medical condition.
The scheme, called Best Doctors®, gives policyholders 24-hour access, seven days a week to a team of advisers who will appoint a medical case manager to assist members throughout the review of their case. This evaluation is initiated by a team of experts including doctors affiliated with Harvard Medical School who in turn source the most appropriate specialists from a peer reviewed database of over 50,000 international doctors. The result is the evaluation of diagnosis and best treatment options from some of the most experienced doctors in the world for the member’s particular medical condition.
Best Doctors can be used by anyone who submits a claim covered on a Bupa Critical Illness cover or a Bupa Critical Illness with Life cover policy. Following each consultation, a report outlining the experts’ clinical recommendation is provided to each patient and their treating doctor.
Only five percent of doctors in any country are selected by their fellow doctors to be included in the Best Doctors database. If members choose to be treated outside the UK, the scheme also provides a list of recommended hospitals, estimates for the cost of treatment, and coordination of medical appointments and travel.
Steve Casey, product manager at Bupa Individual Protection, comments: “The scheme will give existing critical illness members who took out policies prior to 2002, access to the best medical knowledge they need to make the best healthcare choices for themselves and their loved ones in the event they are diagnosed with a serious medical condition.”
Bupa Individual Protection was recently voted “Best Critical Illness Provider”, by leading protection IFA LifeSearch, for the second year running.
For more information about Best Doctors or Bupa Critical Illness policies, contact 0800 33 2000 or visit www.bupa.co.uk/intercom
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