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Bupa IP’s new online quote system cuts process time for IFAs

13 September 2006

Bupa Individual Protection’s new instant online quote and application system for critical illness and life cover products launched to IFAs this week, is set to shave days off their processing time.

A panel of IFAs has been working closely with Bupa Individual Protection over the past 12 months to ensure the online system was specifically developed to enable IFAs to process business more efficiently and meet their client needs. And the new system has already been praised by brokers involved in the pilot phase.

To mark the launch, Bupa Individual Protection is offering a 15 percent LAUTRO enhancement on all online business submitted this year. This enhancement is in addition to Bupa’s already competitive commission terms.

Key features of the system include:

• the ability to put clients on risk without contacting Bupa Individual Protection
• the choice of a premium or benefit-driven quotation
• the flexibility to complete application sections in order of preference as well as clear reminders if any applicable fields are incomplete
• the automatic population of address fields with the entry of a postcode
• the ability to save a quotation at any time and retrieve it at a later date
• easy access to supporting material which is available in the online library and includes product literature, key features and lifestyle questionnaires
• a faster process that will generate faster commission payments
• the ability to track all pipeline cases
• both money laundering verification and Direct Debit Mandates (DDM) can be submitted online

Alistair Cattanach from QS Mortgage Brokers Ltd, who was involved in the pilot stage, said: “The Bupa Individual Protection online system is highly intuitive and flexible and I believe it will speed up the process, allowing brokers to service their clients far more effectively.”

Steve Payne, director of Bupa Individual Protection, said: “This is just the start of the development of our online system; we plan to extend it further to our full product range and work is well underway to include even more market leading features. We have received a lot of positive feedback from the IFAs working with us during the pilot phase and are pleased to report that the number of applications processed in the first batch far exceeded our expectations.

“Following the pilot’s success and the implementation of new service procedures within Bupa Individual Protection, we are pleased to offer all advisers a 15 percent LAUTRO enhancement. We invite IFAs to register and use it and are confident they will benefit from a new system.”

To log on, IFAs should visit www.bupa.co.uk/bupaindividualprotection/online and register their details. For further information, call the Bupa Intermediary Sales Centre on 0800 33 2000 (press option 3, then option 1) to request a demo pack.

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