Other FAQ
• What is the helpdesk facility?
The helpdesk aims to help you with any technical questions you may have about the Bupa Individual Protection online system.
• What are the opening times for the office?
The office is open from 9am to 5pm.
• Where do I phone for a technical query?
Please contact 0800 0323 679.
• Will I get my commission earlier?
Commission runs still occur every Friday on a weekly basis.
• Will I get my commission statement electronically?
This will depend on the agreement we have with your network (if you have one), please contact the Intermediary Sales Centre on 0845 600 3122*.
• What is your online web address?
www.bupa.co.uk/bupaindividualprotection/online or access this site via the Quote and Apply section within this website.
• If I send paper, will I get a worse service?
No, we are very committed to both paper and online business.
• Who do I call with case based queries?
Please contact the Intermediary Sales Centre on 0845 600 3122*.
• What is your feedback facility?
We would really welcome any feedback you may have - positive or negative. Please click on the feedback section of this website.
• Can I print off the online application in black & white?
The online application is not colour sensitive so you can either print in black and white or colour.
• Does this replace the sales contact?
No, we continue to be committed to face to face and telephone contact and believe it to be a very important element of the distribition process.
• Where is the helpdesk based – UK or overseas?
The Bupa Individual Protection helpdesk is a UK based operation and is based at our head office in Bristol.
