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Support and offers for individual members and customers

Questions about implementing and managing Bupa Positive Health

Will my company be charged for using Bupa Positive Health? Hide

Bupa Positive Health is included in all new and renewed business health cover, group income protection and group critical illness schemes at no extra cost¹. It’s available to all insured members of your company scheme but you can choose to extend the benefits of Bupa Positive Health to non-insured employees by purchasing additional licenses.

Bupa Positive Health can also be purchased as a stand alone product – see Packages and prices for further information

Will employees have to pay to use it? Hide

No. Bupa Positive Health is a free company benefit available to all scheme members.

Can employees' families use Bupa Positive Health? Hide

Yes. If they are named on insured employees’ policies. If not, you can purchase additional licences for them - see Packages and prices for further information.

How reliable is the advice given? Hide

The content of Bupa Positive Health is written, managed and updated by qualified health professionals and overseen by a chief medical officer. Together, contributors have many years experience and expertise in the field of company health and have worked with different organisations, ranging from worldwide corporations to Formula One drivers.

How secure is the site? Hide

Bupa Positive Health is a completely confidential service managed on a secure, password-protected website. If employees leave their profiles open while they are away from their desk for more than 15 minutes, the system will automatically shut down to protect privacy. Bupa is responsible for the integrity of all data. No information or data disclosed by your employees will accessible to you (their employer), or any other company or organisation.

What happens when employees leave the company? Hide

When an employee leaves your company and your Bupa scheme, their data will be permanently removed and their account locked. Where you have purchased additional licences for employees who are not members of your company insurance scheme, their Bupa Positive Health accounts will be terminated when you give us notice that they are no longer in your employment.

Can Bupa offer support with promotional activity? Hide

With certain packages we can introduce Bupa Positive Health to your employees through on-site launches, motivational giveaways and incentives. Costs depend on the size of your company and the number of employees registered as Bupa Positive Health users. For more information, please speak to your Bupa Account Manager.

How can we measure the impact of the scheme on employees' health? Hide

Monitoring your company’s sickness absence records will give an indication of how much impact the scheme is having on the health of your employees. Line managers may also report an improvement in morale and productivity. Encouraging and incentivising your workforce to continue using Bupa Positive Health will help levels of health to improve and absence levels to decline.

Additionally, after three and nine months,** you can purchase a bespoke company report which will give you a clear indication of the overall health of your employees. It will show your workforce’s average score in the four key areas of nutrition, fitness, sleep and stress. You can choose to monitor these key findings over time to measure improvements and changes.

**Available only to companies with at least 50 registered Bupa Positive Health users who have taken the health and wellbeing assessment

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General questions about Bupa Positive Health

Will employees find it easy to register? Hide

Employees can register and access the site from any computer, at work or at home, by logging on to www.bupapositivehealth.co.uk

Will Bupa Positive Health distract employees from their work? Hide

Bupa Positive Health aims to cause as little disruption to work schedules as possible. Assessments can be completed in a matter of minutes and can be accessed or re-taken at any time. Employees can even access the site at home, at any time of day, any day of the year.

How long do the assessments take? Hide

Each assessment takes an average of ten minutes to complete. They can be paused and saved to resume at a later date.

How soon are the results available? Hide

Each report is produced as soon as each assessment has been completed. The results are automatically saved and can be viewed at any time by the employee.

What are the system requirements for Bupa Positive Health? Hide

Whether accessing Bupa Positive Health at home or at work you will require:

• the ability to send and receive external email through an email address
• an internet connection with access to secure websites
• one of the following internet browsers:
  1. Internet Explorer 6.0 or above on a Microsoft Windows based Operating System
  2. Netscape Navigator 7.0 or above, on a Microsoft Windows based Operating System
  3. Mozilla Firefox 1.4 and later, on Microsoft Windows, Linux or MacOS
  4. Safari 1.1 and later on Mac OSX
  5. Internet Explorer 5.2 on Mac OSX
  6. Opera 7.2 and later on Microsoft Windows

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