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Frequently asked questions

Administration - setting up an account

  1. Where can I get further information about the service?
  2. You offer a variety of services - can I pick and choose which ones I want?
  3. How much does it cost?

General questions about the service

  1. What's the benefit of providing trauma services for my employees?
  2. Who can I call for advice?
  3. My employee needs immediate help, what do you offer?
  4. What facilities do we need to make available for training?
  5. How far will my employees have to travel for face-to-face counselling?
  6. What happens if the appointment needs to be changed or cancelled?
  7. What happens if my employee doesn't turn up for their appointment?
  8. Statement of confidentiality

Administration - setting up an account

Where can I get further information about the service? Hide

We can tailor the service for you. Call us on 0845 600 3476 to discuss your business needs.

You offer a variety of services - can I pick and choose which ones I want? Hide

Yes. You can either have the fully comprehensive trauma response model or pick individual components to suit your organisation’s needs.

How much does it cost? Hide

Prices start at £150 per hour. To discuss the service and to get a quote call 0845 600 3476.

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General questions about the service

What's the benefit of providing trauma services for my employees? Hide

Looking after your staff following traumatic incidents is both morally justified and, after work-related incidents, legally necessary. It also makes economic sense to avoid losing valuable staff to the effects of psychological trauma. Although there are numerous effective therapeutic options for treating those severely affected by unpleasant events, in many instances people are not referred for the appropriate help until a substantial time period has elapsed.

Who can I call for advice? Hide

Bupa can provide telephone support 24 hours a day and send specially trained trauma risk management specialists on-site between 48 and 72 hours after an incident to assist in the management of the event and to conduct risk assessments.

My employee needs immediate help, what do you offer? Hide

We have a confidential telephone counselling helpline, open 24 hours a day, seven days a week.

What facilities do we need to make available for training? Hide

A standard office will be fine.

How far will my employees have to travel for face-to-face counselling? Hide

We have counsellors nationwide. We aim to provide a cousellor within 25 miles of their counselling session.

What happens if the appointment needs to be changed or cancelled? Hide

Call us immediately on 0845 600 3476. Depending on the proximity of the cancellation to the booking we may charge the full fee or only part of the fee.

What happens if my employee doesn't turn up for their appointment? Hide

You will be charged the full fee if your employee fails to attend their appointment.

Statement of confidentiality Hide

The service is completely confidential. Bupa counsellors are bound to confidentiality by a code of ethics. We will never give any information that may cause your employee to be identified.

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Next steps

Contact us

  • Telephone To discuss your needs call
    0845 600 3476