Frequently asked questions

Administration - setting up your account

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Practical questions about our facilities and booking arrangements

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Specific questions about the service and what happens on the day (for employees)

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General questions about the services

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Administration - setting up your account

How is the service delivered? Hide

Whether you have a large or small workforce, we can offer the service on a full-time or periodic basis. The service can also be provided as part of an integrated healthcare service, in conjunction with a company doctor and nurse, physiotherapy, health assessments and an employee assistance programme. Whatever your needs, we can tailor the service to your requirements and alter the arrangements whenever necessary.

How do I decide which service to provide to my employees? Hide

Whatever your needs, we can tailor the service to your requirements and alter the arrangements whenever necessary. For further information or advice call us on 0845 600 3476.

What are your prices? Hide

On-site dental care can be funded wholly or partly by your company or made available on a self-pay basis. If your staff already have dental insurance, it’s possible that self-pay costs could be claimed back, which could mean little or no cost to your employees or your company. As the service will be tailored to your company’s needs, please call us to get a quote.

What benefits as a company do we get from having an on-site provision? Hide

The benefit of dental services on-site is evident in the reduced time spent out of the office by employees for dental treatment. We estimate that the average length of a dental session on-site is 30-45 minutes, against half a day lost if the patient attends a local dentist.

Our research shows that our fees for services to corporate clients are generally 15-30 percent less than our retail sites’ equivalent high street private practices.

What happens with insurance? Hide

If your staff already have dental insurance, it’s possible that self-pay costs could be claimed back, which could mean little or no cost to your employees or your company.

How do I refer an employee for treatment? Hide

This will depend on the service that we have arranged with you. You will need to speak to your account manager to determine how the services will be delivered.

What happens if the appointment needs to be changed? Hide

This will depend on the service that we have arranged with you. If the dentist is paid per day, for example, the price is fixed. Speak with your account manager for clarity on how the services will be delivered.

Practical questions about our facilities and booking arrangements

How do I book an appointment? Hide: This would depend on whether or not services were provided on-site at your organisation. You would need to contact your occupational health/HR department to find out more about booking your dental appointment.
What happens if I need to change my appointment? Hide: Changes to appointments may incur a cost, but this would depend on the service that Bupa has arranged with your employer. Speak with your HR/occupational health department for clarity.
How much does it cost? Hide: This will depend on the service that your employer has opted for – speak to your HR/occupational health department for details.
How do I pay? Hide: Again, this depends on how your employer has set up the service with us – speak to your HR/occupational health department for details.
What provision do you have for disabled customers? Hide: This would depend on whether the dental treatment was being provided on-site or at one of our Bupa dental suites. Bupa dental centres would have provision for disabled access, but we recommend that you call the centre before your appointment.

Specific questions about the service and what happens on the day (for employees)

How long will the treatments last? Hide: This depends on the treatment being sought, so speak to the Bupa dental suite staff when booking an appointment.
What do I need to bring on my first visit? Hide: This may depend on the Bupa service your employer has opted for. Speak to your HR/occupational health department for further details.
What happens if I need to see a hygienist or specialist? Hide: Additional appointments may be covered by your employer, but this depends on the Bupa dental service your employer has chosen. Speak to your HR/occupational health department for details.
How would you deal with me being a very nervous patient? Hide: We realise that some people are anxious about visiting the dentist, so we do our best to make you feel comfortable, in a relaxed informal atmosphere. From the smallest filling to solving complex dental problems, you’ll always find a sympathetic ear. We start by getting to know you and helping you overcome any worries you may have about dental care. Our aim is to discover your particular dental needs and to help you keep all of your teeth, all of your life.

General questions about the services

What qualifications do your clinicians have? Hide

All of our dentists are able to provide comprehensive care. However, if a specific problem requires specialist treatment, the services will be available at our centre to ensure you receive seamless treatment.

All our practitioners work within industry recognised protocols, including clinical governance, and undergo regular internal clinical audits and assessments. They also participate in ongoing dental and hygienist clinical education and professional development courses, all of which meet the mandatory requirements of the General Dental Council.

Do I need to be a Bupa member to use your service? Hide

No, anyone can use our services.

Do you offer cosmetic treatments? Hide

We offer a full range of the latest cosmetic dental procedures including tooth whitening and implants.

Statement of confidentiality Hide

The first time that you contact us, we will ask you to provide some personal details and open a confidential medical file for all your records. These are subject to the same strict rules of confidentiality that you would expect of any medical records. No information will be passed on to any third party without your consent.