Cookies on the Bupa website

We use cookies to help us understand ease of use and relevance of content. This ensures that we can give you the best experience on our website. If you continue, we'll assume that you are happy to receive cookies for this purpose. Find out more about cookies

Continue

Navigation

FAQs

Here’s a selection of questions and answers that we’ve already helped our customers with.

Questions about booking

  • Select the dental centre you wish to visit from our dental centre locations page.

    You will find contact details for each Bupa dental centre on their page.

  • If you need to change your appointment please call the reception team as soon as possible and they will schedule another time for you.

    • Appointments under 1 hour: If you fail to give 1 full working days notice – you will be subject to a cancellation fee of 50% of the appointment fee.
    • Appointments over 1 hour: If you fail to give two full working days notice of cancellation – you will be subject to a cancellation fee of 50% of the appointment fee.

    Note: Saturday and Sunday are considered working days if the practice is open on those days.
  • Please select the dental centre you wish to visit for details of treatment and consultation price.

    Where our prices are shown as "from" or as a range, the cost may vary depending on the type and complexity of the treatment. We’ll always give you an itemised breakdown of your treatment plan in advance of any treatments carried out.

  • You can pay by credit and debit card, cheque or cash after your treatment. Please note, we can't accept American Express cards.

Your dental appointment questions

General dental service questions

  • No, you don’t have to be a Bupa member, Bupa dental services are open to everyone.

  • We offer a full range of the latest cosmetic dental procedures including teeth whitening, veneers, dental implants, straightening teeth including Invisalign®, tooth coloured fillings and facial aesthetics.

  • We do have a dentist at the Dental Centre at Bupa Bank Dental Centre who specialises in looking after phobic and very nervous patients.

    Learn more about dental anxiety management

  • We are always pleased to hear about aspects of our service that you have particularly appreciated. We also want to hear about any problems you have experienced so that we can deal with them and improve our service for the future. If you have a complaint about any aspect of our service, we would like to address this straight away. If possible, please speak to a member of staff at the centre or you may prefer to talk to the centre manager.

    If we can’t resolve your concerns there and then, you can make a complaint to the centre manager by telephone or in writing. A centre address or direct telephone number can be found on bupa.co.uk/dental or call 0845 600 4779^ to be directed to the centre of your choice.

    We aim to give you a written acknowledgement of your complaint within one working day of receipt. A full response will be made within 20 working days. All complaints are dealt with confidentially and impartially. If required, your complaint will be referred to the regional manager and may be escalated to the managing director.

    We keep a record of every complaint and look at how many we receive and the reasons why. We use this information along with our customer surveys to help make sure we continually improve the service we provide. This procedure does not affect your legal rights.

    If we aren’t able to resolve your complaint to your satisfaction The General Dental Council (organisation that regulates dental professionals in the UK) provides a free and impartial service. If you have a complaint about the private dental care you have received, please write to: Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA or visit: gdc-uk.org

Questions about Bupa Dental Health

  • You can only use Bupa Dental Health Plan at your chosen Bupa dental centre.

  • Call 0800 237 7777 ^ to talk to one of our Healthcare Consultants who will be happy to arrange cover for you.

  • To find out how much Dental Health Plan costs at your chosen dental centre then please call 0800 237 7777 ^.

  • Includes cover for:

    • 2x check ups
    • 2x 30 mins hygiene appointments
    • unlimited X-rays
    • 20% discounts on general dental treatment such as fillings, crowns and bridges
    • 20% discounts on teeth whitening
    • worldwide emergency dental treatment
    • oral cancer cover after an initial six month waiting period
    • access to Bupa HealthLine, our 24/7 telephone service that offers consultations with our team of GPs and nurses
  • Important: Bupa Dental Health Plan is not intended to provide cover for dental treatment for in-patient treatment or day-patient treatment, such as wisdom tooth extraction. Your benefit limits for dental treatment are based on your treatment being provided in a dental surgery. In-patient treatment and day-patient treatment are only covered for oral cancer treatment.

    We do not pay for:

    • any dental or oral treatment that is not routine dental care, emergency dental treatment or oral cancer treatment
    • any routine dental treatment or oral cancer treatment that is received outside the UK
    • panoral X-rays
    • fissure sealant
    • cosmetic treatment except for an eligible surgical operation to restore your appearance as a direct result of oral cancer treatment but only if the surgical operation is part of your original oral cancer treatment, takes place during your current continuous period of cover under the scheme (and any other Bupa dental scheme which included cover for this type of oral cancer treatment) and you have obtained our written agreement before the surgical operation takes place
    • orthodontic treatment
    • surgical implants or any dental treatment involving or making use of or which is in any way related to surgical implants except when the surgical implant is an essential part of oral cancer treatment
    • sports mouthguards
    • emergency dental treatment outside the UK when it is for any dental treatment, procedure or services that are not normally provided by dentists in the UK
    • the replacement of any orthodontic or prosthetic appliance
    • any emergency dental treatment resulting from or related to any injury sustained whilst participating in a physical contact sport such as rugby or boxing
    • any dental treatment required as a result of nuclear or chemical contamination, war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, terrorism, insurrection, or military or usurped power
    • any dental or medical treatment or procedures which in our reasonable opinion based on established dental and medical practice in the UK, are experimental or unproven except where emergency dental treatment is obtained overseas, in which case reasonable opinion will be based on established dental and medical practice in that jurisdiction
    • any oral cancer treatment if the oral cancer was diagnosed:
      • (a) before the person with the oral cancer began their current continuous period of cover under the scheme (and any other Bupa dental scheme which included cover for this type of treatment);
      • (b) during the first six months of their current continuous period of membership of the scheme
    • any oral cancer treatment if you have not been referred to the consultant by your GP or dentist.
    • any emergency dental treatment arising as a direct or indirect result of an external impact which occurred before your start date.
    • dental procedures carried out in hospital, for example wisdom teeth extractions, except for oral cancer treatment
    • dental consumables such as toothbrushes, mouthwash and dental floss
    • emergency dental treatment care or repair to gums, teeth, mouth or tongue when it is needed as a result of or arises from mouth jewellery
    • dental treatment for or arising from damage caused by tooth brushing or oral hygiene procedures
  • For oral cancer cover a waiting period of six months applies from your start date.

General questions about Bupa dental products

  • You can choose from three dental insurance plans, depending on whether you are treated as an NHS or private patient, or if you want to use a Bupa dental centre. Dental Cover 10 is appropriate if you are over 18 and receive treatment from an NHS dentist. Dental Cover 20 is appropriate when receiving treatment as a private patient with any dentist, and Bupa Dental Health Plan is a membership plan that can only be used at Bupa dental centres.

  • No. Our dental products cover you for new conditions that occur once your cover has started. Please also see the ‘What isn’t covered’ question.

  • For all of our dental products, you can start claiming for routine treatments such as examinations, scale and polish and X-rays straight away. For Oral cancer treatment the waiting period is six months from the start date of the policy.

    For Dental Cover 10 and 20, to be covered for all other eligible dental treatment under the policy, there is a waiting period of four months before a claim will be accepted. For emergency dental treatment no claims will be accepted within the first 14 days of the start date of the policy.

    These waiting periods begin from the policy start date and do not apply at renewal.

  • Bupa Dental Cover 10 and 20 will cover you for routine treatments, non-cosmetic treatments, emergency dental treatments, dental injuries and oral cancer treatment. Your membership certificate shows which dental cover applies to your benefits (Dental Cover 10 or Dental Cover 20) and the maximum annual benefit limits that apply.

    Bupa Dental Health Plan covers you for routine dental care in full at a Bupa dental centre, emergency treatment and oral cancer cover. You will also benefit from 20 percent discount off general dental treatment such as veneers, fillings and teeth whitening.

  • There are certain benefits that, whichever plan you choose, will not be covered by your Bupa dental cover. For example cosmetic treatments, orthodontic treatments, surgical implants or any dental treatment involving or making use of or in any way related to surgical implants.

    Bupa dental cover only covers you for new conditions that occur once your cover has started. If the condition you need treatment for arises after your policy started, but is a direct or indirect result of an external impact which occurred before the start date of your policy, this will not be covered. An external impact could include, for example, injury resulting from a car accident or any contact sport but it is not limited to these scenarios.

    Details of all of the exclusions in place can be found in the Bupa membership guide that will be sent to you once you have taken your cover out, or you can view it here (PDF, 0.5MB). Please contact us on 0800 0121 271^ if you are unsure of what is covered.

  • You will be covered when you have agreed on the level of cover that’s right for you and you’ve set up your monthly Direct Debit. Once you’re a member you will be sent all of the documentation that details what is and isn’t covered and how you can get in touch with us should you need to claim. Once your cover has started, you can cancel your cover within 21 days of receiving your membership certificate. Within this 21 day period, as long as you have not made any claims, we will refund all of your subscriptions. Before your renewal we will send your renewal details including your new subscription price.

  • You can add your partner and/or your dependant children on your policy at any time. Dependant children must reside at the same address as you. Call our healthcare consultants so that we can update your policy.

  • England As of 1 April 2015, all NHS dental treatments are covered by standard charges that fall into three separate bands

    Band 1 course of treatment - £18.80

    This covers an examination, diagnosis (including X-rays), advice on how to prevent future problems, a scale and polish if needed, and application of fluoride varnish or fissure sealant.

    Band 2 course of treatment - £51.30

    This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or removal of teeth.

    Band 3 course of treatment - £222.50

    This covers everything listed in Bands 1 and 2 above, plus crowns, dentures and bridges.

    All rates correct as of 14 January 2016

    (http://www.nhs.uk/NHSEngland/AboutNHSservices/dentists/Pages/nhs-dental-charges.aspx)

    Find out what the bandings are in Scotland, Wales and Northern Ireland.

    Scotland (PDF 0.1MB)

    Wales

    Northern Ireland

  • Your dentist will recommend how often you should have a check-up, this will be based on your current dental health. Visit the National Institute for Health and Clinical Excellence (NICE) website for more information.

  • We recommend that you contact us if you need help understanding what is covered in your policy. This is the best way that we can confirm the benefits that are available to you. We will let you know what to do next and send you out a claim form if needed. Any costs you incur that are not covered under the benefits of your policy are your responsibility.

    If you require treatment for oral cancer please call us prior to being treated.

  • If you're covered by Bupa dental insurance and need to make a claim for eligible treatment, you can use our step by step guide.

    Make a claim

Please note opening times may vary on public holidays, so call the centre for opening time details.

^We may record or monitor our calls.

Bupa dental services are provided by Bupa Dental Services Limited. Registered office: Bupa House, 15-19 Bloomsbury Way, London WC1A 2BA. Registered number: 479557.

Bupa Dental Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433 Bupa Insurance limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority .Registered in England and Wales No. 3829851. Registered office: Bupa House, 15-19 Bloomsbury Way, London WC1A 2BA.

ajax-loader