Complaints

Complaints procedure

BUPA Cash Plan is committed to excellence and providing each member with a first class service. However, if something does go wrong, here's a simple procedure to ensure your concerns are dealt with as quickly and effectively as possible.

Step 1

In the first instance please contact BUPA Cash Plan Membership Services at:

BUPA Cash Plan
Dale Buildings
Cook Street
Coventry
CV1 1JH
Fax: 02476 811 800

Or by phone on 0845 606 6003

(Lines are open from 8.30am - 5.30pm, Monday to Friday. Calls may be recorded and may be monitored.)

Step 2

Should the problem not be resolved to your total satisfaction, then contact the Head of BUPA Cash Plan at the same address or telephone number.

Step 3

It is very rare that we cannot settle a complaint, but if this does happen, you may refer your complaint to the Financial Ombudsman Service. You can write to them at:

South Quay Plaza
183 Marsh Wall
London
E14 9JR

Tel: 0845 080 1800

Please let us know if you want a full copy of our complaints procedure.

If something has gone wrong, we want to do everything we can to put it right. But none of these procedures affect your legal rights.