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 | health information | about Bupa's health information
About Bupa's health information
Aim
All our health information is:
- relevant - we involve users in developing our information and listen to what they want
- reliable - we publish evidence-based, up-to-date information; everything is reviewed by doctors
- readable - we use plain English, with all medical terms clearly defined; we show our sources of evidence
How we produce our information
Bupa publishes a wide range of resources for consumers and Bupa customers, including factsheets, articles and digital content.
Our editorial process is rigorous and allows us to deliver on the three Rs.
All our information is evidence-based using quality secondary sources, such as systematic/peer reviews and national guidelines. It's peer-reviewed by experts in the field who advise us on any possible omissions or bias. Our information is also given final medical sign off internally at Bupa.
We encourage consumer feedback to ensure our information meets your needs. We have a website survey running for each factsheet and carry out periodic market research.
Our content is reviewed and updated every two years. The health information team also carries out ad-hoc reviews in response to comments received from patients, user groups and clinicians.
Evidence-based information
All our health information is evidence-based. It's written using trusted sources of medical information.
Sources of evidence
We use expert sources of medical information to research all our health information. Examples are listed below.
Guidance written for health care professionals
- National Institute for Clinical Excellence (NICE) (www.nice.org.uk)
- Scottish Intercollegiate Guidelines Network (SIGN) (www.sign.ac.uk)
- Royal Colleges, for example:
Reviews of evidence
Some of these sources are by paid subscription only.
Government bodies
Expert consumer health information sources
Core medical reference books
- British National Formulary (www.bnf.org.uk)
- Oxford Handbook series published by Oxford University Press, such as the Oxford Handbook of General Practice, the Oxford Handbook of Sports and Exercise Medicine and the Oxford Handbook of Clinical Medicine (www.oup.co.uk)
- Clinical Medicine - Kumar & Clark
- Dorland's illustrated medical dictionary
Medical literature
Articles in peer-reviewed medical journals, for example:
Who we are
The health information team
- Dr Annabel Bentley, MBBS FRCS, head of health information team
- Jonathan Finney, development manager
- Rachael Mayfield, managing health editor
- Claire Roberts, deputy managing health editor
- Alastair McQueen, senior health editor
- Becky Canvin, health editor
- Polly Kerr, health editor
- Nargis Mandry, health editor
- Kerry Mckeagney, health editor
- Pippa Norton, health editor
- Claire Owen, health editor
- Ruth Paget, health editor
- Louise Maclachlan, editorial assistant
- Mamta Kochhar, secretary
Medical reviewers
As well as Dr Annabel Bentley, a panel of Bupa doctors review our information. These include:
- Dr Clive Bowman, FRCP, medical director, Bupa Care Services
- Dr Sneh Khemka, MB ChB MRCOphth, associate medical director
- Dr Peter Mace, MB ChB MRCP DOcc Med, medical director Bupa Wellness
- Dr Rebecca Small, MB ChB MRNZCGP, assistant clinical director Bupa Insurance
- Dr Andrew Vallance-Owen, MBA FRCS Ed, medical director Bupa Group
- Dr Virginia Warren, MA MD FFPH, assistant medical director
We also have a panel of external specialist medical reviewers.
Medical credentials
Bupa is recognised for the quality of its health information and we have won a number of awards. Here is a selection.
- Health on the Net (HON) accreditation awarded in 2008
- Norwich Union medical journalism awarded in 2004 for health news story: www.bupa.co.uk/health_information/html/health_news/300903sunbed.html
- British Medical Association (BMA) award-winning patient information 2004-2007:
- BMA Patient information award 2007: commended for: Having a general anaesthetic
- BMA Patient information award 2006: highly commended for: Surgery for herniated lumbar disc
- BMA Patient information award 2005: highly commended for: Weight loss surgery
- BMA Patient information award 2005: commended for: Healthier living
- BMA Patient information award 2004: highly commended for: Lower back surgery
- Appeared in the Times top 10 list of the best health websites in 2006
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