Who we are...
Bupa is one of the most experienced providers of home healthcare in the UK and we’ve been supporting patients in this way since 1975. We work in partnership with the NHS, Local Authorities and private medical insurers, treating their patients in the comfort of their own home or local community.
What we do...
We provide treatment for patients suffering from a variety of illnesses and conditions. Our nationwide coverage and highly skilled teams means we are well placed to deliver the best possible care and attention. Last year we treated more than 30,000† patients in their own home, ranging from simple medication delivery, to specialist nursing care.Watch our video to find out more
Types of home healthcare
Careers with Bupa Home Healthcare
We are currently recruiting Registered Nurses with IV competence in a number of locations across the country and have both full time and part time opportunities.
Our part time roles are to cover hours between 7am to 11am or 4pm to 9pm every day of the week. We can offer flexibility within these hours – you can work as little as 15 hours a week across specific days or an arrangement that matches with your lifestyle and commitments.
Frequently asked questions for existing patients
If you have a question about any aspect of our service, you can call our Patient Services Team on: 0345 2636 123 ^. Lines are open Monday to Friday, 8.00am to 5.30pm.
If you have an urgent enquiry relating to your Bupa Home Healthcare service at any other time of the day, please call 0800 3265 465 ^ or 0345 2636 115 ^. An example of an urgent enquiry may include a problem with your equipment (such as your HPN fridge or infusion pump) which you are unable to fix.
Patient security and confidentiality are of paramount concern to us. All of our drivers wear a uniform and carry photographic identification, and for patient discretion and sensitivity, all of our delivery vehicles are unmarked. With your agreement our drivers will unpack your delivery and where appropriate, place it in your fridge and take away the packaging.
What should I do if I have a problem with my medication or equipment? What should I do if I have a problem with my medication or equipment?
Who should I contact if I wish to make a complaint? Who should I contact if I wish to make a complaint?
Quality and Governance Department, Bupa Home Healthcare, Scimitar Park, Roydon Road, Harlow, Essex, CM19 5GU
You can also send an email to firstname.lastname@example.org. Your complaint will then be investigated and responded to in line with our Bupa Home Healthcare complaints policy.
Ways to get in touch…
†Bupa Home Healthcare patient numbers, 2014.
^Calls to 0345 numbers are charged at the standard rate. Call charges to 0800 numbers from a mobile can vary depending on your network provider.