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Bupa Home Healthcare


Who we are...

Bupa is one of the most experienced providers of home healthcare in the UK and we’ve been supporting patients in this way since 1975. We work in partnership with the NHS, Local Authorities and private medical insurers, treating their patients in the comfort of their own home or local community.

What we do...

We provide treatment for patients suffering from a variety of illnesses and conditions. Our nationwide coverage and highly skilled teams means we are well placed to deliver the best possible care and attention. Last year we treated more than 30,000 patients in their own home, ranging from simple medication delivery, to specialist nursing care.

Watch our video to find out more


Types of home healthcare

Frequently asked questions for existing patients

Contacting us Expand all
  • If you have a question about any aspect of our service, you can call our Patient Services Team on: 0345 2636 123 ^. Lines are open Monday to Friday, 8.00am to 5.30pm.

    If you have an urgent enquiry relating to your Bupa Home Healthcare service at any other time of the day, please call 0800 3265 465 ^ or 0345 2636 115 ^. An example of an urgent enquiry may include a problem with your equipment (such as your HPN fridge or infusion pump) which you are unable to fix.

  • Your Consultant or GP will still have overall responsibility for your care, so if you have any concerns about your health, you should continue to contact them in the usual way. Don’t forget you should always call 999 if you are seriously ill or injured and require immediate medical attention.

Deliveries Expand all
  • Your GP or the clinical team at your hospital will prescribe your medicines according to your individual needs and this will determine the frequency of your deliveries. We will contact you to make arrangements for your first and subsequent deliveries.

    Patient security and confidentiality are of paramount concern to us. All of our drivers wear a uniform and carry photographic identification, and for patient discretion and sensitivity, all of our delivery vehicles are unmarked. With your agreement our drivers will unpack your delivery and where appropriate, place it in your fridge and take away the packaging.

     

     

Medication and equipment Expand all

Confidentiality and complaints Expand all
  • The confidentiality of patient information is of paramount concern to the companies in the Bupa Group. We are committed to maintaining your personal data in accordance with UK data protection legislation and will take all reasonable steps to ensure your personal data is kept secure against unauthorised access, loss, disclosure or destruction.
  • We take great care to provide a professional, high-quality service. However, if something does go wrong, our Patient Services Team will be able to correct most problems. If you are still not satisfied and wish to lodge a formal complaint, you can do so by informing our Patient Services Team or by writing to us:

    Quality and Governance Department, Bupa Home Healthcare, Scimitar Park, Roydon Road, Harlow, Essex, CM19 5GU

    You can also send an email to feedback@bupahomehealthcare.com. Your complaint will then be investigated and responded to in line with our Bupa Home Healthcare complaints policy.

Ways to get in touch…

If you have an urgent enquiry relating to your Bupa Home Healthcare service at any other time of the day, please call 0800 3265 465^ or 0345 2636 115^. Don’t forget you should always call 999 if you are seriously ill or injured and require immediate medical attention.

Bupa Home Healthcare patient numbers, 2014.

^Calls to 0345 numbers are charged at the standard rate. Call charges to 0800 numbers from a mobile can vary depending on your network provider.