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Health Coaching

A telephone based support service, delivered by a team of experienced, qualified nurses called Health Coaches.

Health coaching is a telehealth intervention for supporting, educating and training patients over the telephone. The Health Coaches are registered nurses experienced in Shared Decision Making and trained to help individuals take more control of their healthcare.

Which patients are coached?

Health Coaching engages with a targeted group of individuals. Agreeing which cohort of patients is coached, is critical to success ensuring that Health Coaches engage with the right people at the right time with the right information. Using demographic and clinical data together with sophisticated telehealth tools, allows definition of target audiences. Outreach education and training materials are designed to be appropriate and meaningful to patients.


The NHS Combined Predictive Model predicts an individual’s risk of being hospitalised in the next 12 months. The Model (developed for the NHS by Bupa Health Dialog), integrates multiple patient-level data sets (including A&E, inpatient, outpatient and GP data) to predict relative risk of emergency admission to hospital across a patient population. By focusing on emerging risk to patients, Health Coaching delivers a proactive service rather than a reactive approach to patient care.

What is the goal of Health Coaching?

The goal of Health Coaching is to support patients and transfer self-management and decision-making skills to patients. This approach is a departure from the traditional reliance of patients on external healthcare services. Health Coaches are trained to focus on Long Term Condition patients to reduce the likelihood of costly, emergency admission to hospital through lack of self-care.

  • Enhance clinical quality
  • Improve use of scarce clinical resources
  • Reduce unwarranted variation and inappropriate utilisation of healthcare services
  • Develop patients’ skills and knowledge, so they can make informed healthcare decisions
  • Reduce costs
  • Maximise patient satisfaction

Next steps

Contact us

  • Telephone

    To find out how Bupa Health Dialog can help you, call us on

    0845 600 3036

Thanks to Health Coaching I feel I have control over my health and I can manage it better. I feel less isolated by my illness and happier in myself

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