Referral and discharge planning

How the referral process worksShow all

Stage 1 Clarifying patient needs Hide

The clinical team identifies the package of home care required.

Stage 2 Contacting Bupa Home Healthcare Hide

The clinical team contacts Bupa Home Healthcare to discuss the treatment and type of care package required to enable a pricing schedule to be prepared.

Stage 3 Proposals and pricing Hide

Bupa Home Healthcare present a tailored care and pricing proposal to the referring unit and identified payer.

Stage 4 Funding Hide

Ensuring that funding is available is an essential part of providing for your patient's care package. You will need to discuss this with your clinical team before contacting Bupa Home Healthcare.

The funding process usually consists of the following steps:

1. The referring unit must submit a clinical summary and therapy/service requirements to the budget holder and Bupa Home Healthcare.
2. Bupa Home Healthcare will provide a detailed quotation to the budget holder.
3. The funding provision is agreed.
4. The funding request form is signed and faxed back to Bupa Home Healthcare to initiate the service.

Stage 5 Confirmation Hide

The care package is agreed and confirmed.

Stage 6 Registration Hide

Registration process commences on receipt of a completed patient registration form and the care package is initiated.

Following Stage 6, Bupa Home Healthcare provides regular service reviews and feedback during treatment.