Patient satisfaction

Our findings show that patients value our services highly, with 99% rating the overall Bupa Home Healthcare service as excellent, very good or quite good.

Overall quality of service
	Our findings show that patients value our services highly, with 99% rating the overall Bupa Home Healthcare service as excellent, very good or quite good. “It is a fantastic service. I am very happy with all aspects of it and grateful for it” “Amazing response, very friendly people, and van drivers superb.”
Delivery service
	Accuracy, punctuality and helpfulness of drivers are seen as crucial to patients and our delivery service didn’t disappoint. “You are punctual, courteous and immaculately presented” “Deliveries have always been on time and accurate”
Customer service
	Patients genuinely value the regular contact and support of our customer service coordinators. “Any concerns are answered and nothing is too much trouble” "Provides reassurance and support that is greatly appreciated. Thank you"
Nursing
	The training, support and care provided by our nurses were seen as invaluable by those who received nursing care. “My nurses are second to none. Very professional” “The nurse who supported us at home was helpful beyond our expectations”