Our delivery service provides a comprehensive dispensing service delivering medicines and ancillaries to patients at home. Our first class infrastructure includes more than 65 patient service operatives (drivers), making over 11,000 deliveries a month, UK wide.
Find out more about this service below, whether you're a commissioner, a healthcare professional, a pharmaceutical company or a patient.
Bupa Home Healthcare has its own nationwide distribution service with validated cold chain. Our male and female drivers are carefully selected, screened and trained to ensure that they are empathetic to patients' needs and meet the standards expected.
Benefits of the service:
It gives patients more choice - an alternative to hospital care.
Flexible and convenient delivery of medicines to a patients' home or alternative delivery address (as agreed)
Patients are supported by experienced patient services co-ordinators, as well as having access to an out-of-hours advice line to assist with delivery and nursing queries
Patient training and support, provided by a dedicated nursing team, if required
There is open communication and regular reviews of the services we provide to ensure we maintain a high level of service.
Clinical waste collection (at point of delivery) and disposal.
We have a quality management system, which is supported by a structured complaints and incidents process.
Improved compliance or adherence to prescribed treatment regimes, leading to better clinical outcomes.