When you register to use Providers Online, you will have to setup a user name and password. Use those details here to log in.
*calls may be recorded and monitored
If the provider you need is not shown in the list, it means you are not yet linked to them.
Only users designated as superusers can link other users to Providers.
Please contact your superuser or the provider service centre for more information.
These answers must match the answers you gave when your account was set up. If you don't know the answers to these questions please contact the provider service centre.
Your password must satisfy these requirements:
Choose a user name that will be easy to remember.
Using a pre-authorisation will make creating the invoice much simpler. This is because information such as patient and treatment details will be pre-populated from the pre-authorisation. You will still have the chance to make any changes necessary before submitting the invoice.
If you don't have a pre-authorisation though, just leave this field blank and continue to enter all the necessary details.
Enter the patient's surname, date of birth and post code to search Bupa member details. The post code must be formatted correctly and include a space. For example TW18 3DZ.
If you cannot find details of the patient you require, it may be that it is not possible to create invoices for these people online. If you think this is the case please contact the provider service centre or submit a paper invoice.
Enter details of all providers to be included on the invoice. The provider you are currently associated with must be included. Other providers who you are not invoicing on behalf of, can be included here to help validate the invoice.
If you are using a pre-authorisation, the provider details may be pre-populated.
If you don't know the provider reference, you can search for all or part of the providers name. Be as specific as you can to find suitable matches.The search is not case sensitive and you can use % as a wildcard character.
If you don't know the Bupa impairment code, you can search for all or part of the condition description. Be as specific as you can to find suitable matches. The search is not case sensitive.
For example, entering knee pain will return a list of codes and descriptions from which you can select the most appropriate.
If you don't know the Bupa procedure code, you can search for all or part of the procedure description. Be as specific as you can to find suitable matches.
For example, entering Consultation will result with a list of codes and procedure descriptions from which you can select the most appropriate.
You do not have to include a billing package in your invoice details. But if there are billing packages available for your provider you can search for them here.
You can search for invoices submitted by any method, for this provider, within the last 2 years. Click on Advanced search to refine your results further by one or more of the critera defined.
If you cannot find the invoice you are looking for, it may be because it is not available to view online. If you think this is the case please contact the provider service centre.
You can search for any pre-authorisations created up to 2 years ago.
If you cannot find the pre-authorisation you are looking for, it may be because it is not available to view online. If you think this is the case please contact the provider service centre.
If you know the sub specialty name, please enter in the field and press the search button. If no data is returned, please enter a character string that is as close as possible to the sub specialty you require.
This should be the ealiest date of any treatments being billed for on this invoice.
Include all providers involved in the treatments you are invoicing for. This will help Bupa validate the invoice.
All fields marked with * are required and must be completed.
This information is needed to validate the invoice and helps us process the payments as quickly as possible.
This is how all correspondence from Bupa will be addressed. Please update if required.
The specialties in the list are those that Bupa recognise as available for your provider type. Select an option from the list and enter an alternative description if required.
The specialties shown are those currently registered for you with Bupa.These should match your specialties registered with the relevant medical authorities.
All treatments invoiced for are shown here.Click on a line to expand and show more details.
All treatments included in the pre-authorisation are shown here.Click on a line to expand and show more details.
Specialties and sub specialties are not applicable for hospitals or other establishment providers.
Specialties describe the medical procedures that your are permitted to carry out under the terms of your contract with Bupa. Sub specialties can be used to expand that specialty definition and enable Bupa to identify the provider most qualified to deal with a patient's impairment.
Welcome to our website. Please note, by using the site you are agreeing to these terms of use, in addition to the terms of any agreement you have with us for the provision of medical and surgical services to our members. If you do not have such an agreement, do not have permission from us to use the site, or do not agree to these terms of use, please refrain from using the site.
Accessing our site
www.bupa.co.uk/healthcare-providers is a website operated by Bupa Insurance Services Limited (company number 03829851). All use of the site is subject to the contract you have with us for the provision of hospital services to our members.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to your colleagues, employer or any third party. We therefore disclaim all liability arising from any loss by you as a result of the disclosure by you of your user identification code, password or any other piece of information we provide to you as part of our security procedures. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
You agree that you will only attempt to access information on Bupa members to whom you have provided treatment, and you shall only attempt to access information directly in relation to that treatment. This is a matter taken very seriously by Bupa. Any unauthorised accessing or disclosure of Bupa members’ personal information may result in prosecution.
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Commentary and other materials posted on the site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability arising from any reliance placed on such materials by any visitor to the site, or by anyone who may be informed of any of its contents. We make no warranty as to the accuracy of information posted on this site, and shall not be liable for any loss or damage caused by the reliance on any information posted on this site.
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By using our site, you consent to us processing the information that you provide in accordance with our standard business practises in place from time to time. Bupa disclaims any and all liability resulting from the use of this site by you.
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From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
General
We reserve the right to withdraw or amend the service we provide on the site without notice. We will not be liable if for any reason the site is unavailable at any time or for any period.
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Nothing in these terms of use excludes or limits our liability for any liability that cannot be excluded by law. Subject to this, we will not be liable for any indirect or consequential loss, or for any loss of business, profit, revenue, opportunity, goodwill or data, lost or wasted management time or the lost time of other employees arising from your use of this website or any information or material on it, or your inability to use it (whether that loss is direct or indirect).
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Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.
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Follow these rules when updating address and contact information:
Please identify the patient's primary treatment if you are not invoicing for that procedure. For example, if you are invoicing for any of the following procedures, we need to know the CCSD procedure code for the primary treatment: