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Governance and quality

Bupa Home Healthcare's regulatory assurance

Licensed and regularly inspected Professional standards Quality standards
Care Quality Commission National Care Standards Accredited under ISO 9001:2008
Scottish Commission for the Regulation of Care General Medical Council Health and Safety Acts and Regulation
Medicines and Healthcare Products Regulartory Agency Nursing and Midwifery Council Data Protection Act 1998
Royal Pharmaceutical Society of Great Britain Royal Pharmaceutical Society of Great Britain  

Complaints procedure

Bupa Home Healthcare have a comprehensive complaints procedure, which records and investigates all incidents in accordance with the Department of Health guidelines. The Bupa Home Healthcare management team reviews all complaints and ensures that appropriate action is taken.

Our rigorous approach to clinical governance encompasses all the following elements:

  • accountability and organisational values
  • quality assurance objectives - embracing operating procedures, risk management, information governance, clinical effectiveness, people management, regulatory compliance, outcome management and clinical responsibility
  • quality management
  • service quality
  • regulatory assurance

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