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Health insurance product help

Here you’ll find information about health insurance products, and how to contact our member support services.

You can access your policy online, find out about how to claim, access your member offers and a tool to find one of our recognised consultants.


If you have a policy through your employer, please see our business support section.

If you have any queries please call us on

0345 606 0799^

We're open Monday to Friday 8am to 8pm, Saturday 9am to 1pm

PHIN logo

You can find independent information about the quality and cost of private treatment available from doctors and hospitals from the Private Healthcare Information Network: www.phin.org.uk

Bupa member support services

As a member you will have access to our range of support services and treatment options to help you find the support and care that is right for you.

Bupa Anytime HealthLine

Bupa Anytime HealthLine offers around the clock, unlimited telephone consultations with our team of GPs and nurses.

General specialist support services

Procedure specific cash benefits

Muscle, bone and joint specialist support services

Mental health specialist support services

Mental health conditions such as stress, anxiety or depression can be difficult to discuss, but our confidential service can help guide you towards a solution. Personal care coordinators in our mental health team are available to members with complex
care needs.

Cancer specialist support services

Heart health specialist support services

At Bupa we know what a difference talking to someone who understands and can provide you with expert advice and step-by-step guidance can make. Our cardiac support team are here to ensure that you have the support and information you need, when you need it most.

Bupa Treatment options

Claims and treatment

Policy documents

Online access to your policy documents to help you manage your health.

Contact our member services team for advice, treatment requests or if you have any general queries

^We may record or monitor our calls.

Bupa Health Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: Bupa House, 15-19 Bloomsbury Way, London WC1A 2BA.
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