Getting your place in a care home

The decision making process to move into a care home isn’t the same for everyone. Some people may have been thinking about care for a long time and will have had the time to research and visit care homes, weighing up the options.

For others, the choice has to be a quick one, perhaps because a relative has been in hospital and can’t look after themselves at home, or if they have a long-term illness that has deteriorated suddenly.

Once you have chosen your home

Every Bupa care home has its own dedicated manager and administration team. So, as soon as you’ve chosen a care home, talk to the manager about availability.

If there isn’t room in your preferred Bupa care home straight away, we’ll always try to accommodate you elsewhere. Even if this means a short stay in a second-choice home while you’re on the waiting list for your preferred option.

Our online tool has contact details for all our care homes. You can search for a care home by postcode, town, type of care or for a particular care home by name.

Search for a Bupa care home

Assessing your needs

Because different care homes offer different types of care, the home manager will need to understand your specific care needs before you move into their care home.

If you’re entitled to help with paying for your care, your Local Authority will give you a ‘community care assessment’, which a care home manager can also use to help assess your needs.

If you’ll be paying for your own care, you won’t need to be assessed by your Local Authority. Once you have chosen the best Bupa care home for you, the care home manager will assess you to make sure we can give you the care you need.

Read about community care assessments

Agreeing your stay

Before you move into your new care home, you’ll be asked to sign an ‘acceptance form’ which sets out the terms and conditions of your stay.

The form covers:

the services we provide – meals, residential accommodation, personal care etc
payment terms if you’re paying for your own care
payment terms if your Local Authority is paying for all or some of your care
our obligations to you
your obligations to us
your trial period
your personal finances and belongings
complaints procedure
confidentiality and data protection

Contacting a care home

Our online tool has contact details for all our care homes. You can search for a care home by postcode, town, type of care or for a particular care home by name.

Search for a Bupa care home

Help and guidance

We’re experts and we’re here to help you.

For help and guidance on aged care advice, call our contact centre at any time (we’re here 24 hours a day, 7 days a week) on 0800 011 44 04 or fill in our contact form.

Contact us – contact form