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Cartref Residential Home

Lying just north of the Black Mountains in Hay-on-Wye, Cartref Residential Home is purpose built to meet the needs of its elderly residents. This home is a Bupa partnership home run on behalf of the local authority.

Cartref Residential Home Cartref Residential Home
Cartref Residential Home Cartref Residential Home

The care we offer

The home provides professional 24-hour care and support for those requiring residential, convalescence, palliative and respite care, as well as care for those with dementia or Parkinson’s disease. Our dedicated and highly trained carers ensure that each resident has the personal support they require. A number of other services can also be arranged for residents such as chiropody and physiotherapy.


At Cartref, resident input shapes our menus. The available choices constantly evolve to meet residents tastes, preferences and dietary requirements. Our chef creates a wide range of balanced, nutritious dishes, prepared daily using fresh ingredients. All our menus are nutritionally balanced.

We aim to fully understand new residents' nutritional needs, tastes, special diets and preferences shortly after their arrival, and we check regularly that such needs are being met. We also continually look for feedback so we can continue to improve our food service.

As well as our everyday menus, we make sure that on their birthdays each resident receives a birthday meal of their choice and a personalised birthday cake.


At Cartref, our dedicated activity co-ordinator ensures there’s always something enjoyable for residents to take part in. As well as many daily activities, there is a different special event each month. These are designed to allow residents of all abilities and levels of mobility to join in. All have different themes depending on the month and the season such as Halloween, Mothers Day or Wimbledon.

We organise regular trips to local places of interest, including the seaside, garden centres and the Brecon Mountain Railway. The home is within walking distance of amenities such as a shop, post office, chemist, library, GP and a bank. In May and June every year the Hay-on-Wye literary festival takes place locally.

Residents can enjoy some on-site pampering at the home’s hairdressing salon. Regular visits to the home include a variety of local entertainers.

Types of care

  • Dementia care
    The most common mental infirmities in older people are dementia-related conditions, such as Alzheimer's disease. Depending on the level of confusion, care may be available in residential or nursing homes, but there are also specialist units with experienced nursing staff and facilities adapted to the needs of residents. If you're not sure of the care required, it is best to discuss this with the manager of your chosen home, who can arrange an assessment. Dementia care is often referred to as Elderly Mentally Infirm or EMI care.
  • Residential
    Residential homes provide accommodation, meals and personal care. Personal care can include help with bathing and dressing. It offers support for those who are finding it difficult to cope at home without help. Or for those who need more help than their carers are able to provide. Residential care does not generally provide nursing care for any medical conditions. The minimum age for admission is normally 65. However, you should check with individual homes as some may accept younger residents.
  • Respite
    Respite care can offer a welcome break for you and/or your carer and can be provided in most care homes, offering residents a temporary stay for perhaps a week or two. It can also help to cover periods of time when a carer is unavailable. Many Bupa care homes offer respite care if there is a room vacant.
  • Parkinson's
    Parkinson's disease is a movement disorder caused by a shortage of chemical transmitter (dopamine) in the brain. People with Parkinson's disease develop stiffness, tremors and slow movement that can become worse over time. Some homes offer specialist care for people with conditions such as Parkinson's and Huntington's. We can also care for adults with learning disabilities who require a specialist supervised environment.


Brecon Road
Hay on Wye
Phone: 0149 788 8119
Manager: Stephen Nicolson

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Next steps

Contact us

  • Telephone

    Call Cartref Residential Home on:

    01497 888119

    Fax: 01497 821897

Cartref Residential Home brochure Cartref Residential Home customer satisfaction report