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Compliments and complaints
We are committed to treating and caring for residents and their friends and relatives as individuals and feedback is important to us. We want to know if you're not happy and we want to reward people when they've done a good job.
We're always looking for ways to improve our service or to congratulate a home or an individual, therefore your feedback is extremely important to us.
Please send us details by post to:
Operational Quality
Bridge House
Outwood Lane
Leeds
LS18 4UP
Compliments
If you believe that a carer, care home or Bupa generally deserves a 'well done', why not let us know.
Complaints
If you have a problem, we recommend that your first point of call is a home’s manager, but if you do not wish to take this route for any reason, or if you have done so and the problem remains, please do let us know.