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Advice on benefits and finances
These organisations offer advice on paying for long-term care and related issues, such as benefits.
Organisations
Age UK
For advice and information on a wide range of issues to make life more enjoyable and fulfilling for older people.
Age UK advice
Freephone 0800 169 6565 (information line) open 8am to 7pm
www.ageuk.org.uk
Housing advice service
Phone 0845 600 2001
England
Phone 0800 107 8977
York House, 207–221 Pentonville Road, London N1 9UZ
or phone 0800 8765 7200
Astral House, 1268 London Road, London SW16 4ER
Email contact@ageuk.org.uk
Scotland
Freephone 0845 125 9732
www.ageconcernscotland.org.uk
Email enquiries@ageconcernandhelptheagedscotland.org.uk
Cymru
Phone 029 2043 1555
www.ageuk.org.uk/cymru
Email enquiries@agecymru.org.uk
Allowance helpline
For enquiries about disability living allowance, attendance allowance and other disability benefits.
Helpline 0845 712 3456 (local rates)
Benefits Enquiry Line (DSS)
For information on all benefits for the disabled and their carers, including Disability Living Allowance.
Freephone 0800 882 200
Victoria House, 9th Floor, Ormskirk Road, Preston, Lancashire P21 2QP
Bupa care homes
We’re experts and we’re here to help you.
Phone 0800 00 10 10 24 hours a day, 7 days a week
Counsel and Care
Counsel and Care is a charity giving advice and information to older people, their relatives and carers across the UK.
Phone 0845 300 7585 (local rates)10am to 4.00pm Monday to Friday.
www.counselandcare.org.uk
Email advice@counselandcare.org.uk
Advice Work Department, Counsel and Care, Twyman House, 16 Bonny Street, London NW1 9PG
Department for Work and Pensions
General advice about how residential care affects your pensions and benefits.
Benefits enquiry line 0800 882 200 (freephone)
www.dwp.gov.uk
Direct Payments
Phone 08701 555 455
www.dh.gov.uk/publications
Email dh@prolog.uk.com
Disability Living and Attendance Allowance Helpline
For enquiries about disability living allowance, attendance allowance and other disability benefits.
Helpline 0845 712 3456 (local rates)
Elderly Accommodation Counsel
Provides advice on finding and paying for all types of housing for older people, including sheltered housing, residential care and nursing homes – and homes which accept people with mental and physical disabilities.
Phone 020 7820 1343
www.housingcare.org
Email enquiries@eac.org.uk
3rd Floor, 89 Albert Embankment, London SE1 7PT
Financial Ombudsman service
A free service, set up by law, to settle financial disputes. Including pawn broking, pensions, car insurance and elderly consumers missold investments.
Enquiry line 0300 123 9 123
www.financial-ombudsman.org.uk
Health Literature Line
Leaflets from the Department of Health, including ‘NHS Funding Care in Nursing Homes’.
Freephone 0800 555 777
www.dh.gov.uk
NHS Funded Nursing Care
For a free leaflet on NHS funded nursing care in nursing homes.
England 0870 1555 455
Wales 029 2082 5295
Occupational Benevolent Fund Alliance (OBFA)
A network of charities representing particular trades, professions or industries. It can provide financial and other help to people who work, or have worked, in relevant jobs.
Helpline 01707 651 777, Mondays to Fridays, 10am to 4pm
Pension Credit Application Line
Advisers fill in the form over the phone and send it to you for your signature.
Application line 0800 991 234 (freephone)
www.thepensionservice.gov.uk/pensioncredit
The Pension Service
Help and advice from the government for pensioners in England and Wales.
Phone 0845 606 0265
www.thepensionservice.gov.uk
Residents and Relatives Association
An organisation bringing together relatives in care homes and hospitals. Can offer support and advice on any matter concerned with residential care.
Phone 020 7359 8136
www.relres.org
Email info@relres.org
24 The Ivories, 6–18 Northampton Street, London N1 2HY
Important note: The information in this article is for general information only and should not be taken as financial advice. And although we’ve taken every care to make it accurate we don't accept any liability for errors or omissions.
Help and guidance
We’re experts and we’re here to help you.
For help and guidance on aged care advice, call our contact centre at any time (we’re here 24 hours a day, 7 days a week) on 0800 011 44 04 or fill in our contact form.
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Paying for care guide
Our free guide is an introduction to the different ways of paying for long-term care in a care home, from local authority funding to paying the full cost yourself.
Do you qualify for funding?
Find out if you qualify for financial help with the cost of care.