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Support and offers for individual members and customers

Practical questions about facilities and booking arrangements

How do I book an appointment? Hide

Call one our helpful reception team or come along in person to one of our centres:

London Bank - Centre of Excellence
36 – 38 Cornhill
London EC3V 3ND
020 7200 5800

London Canary Wharf
50 Marsh Wall, Canary Wharf
London E14 9TP
020 7302 2720

London Fleet Street
10 Gough Square
London EC4A 3NJ
020 7599 5500

Solihull
47 Station Road, Solihull
West Midlands B91 3RX
0845 600 3643
 

What happens if I need to change my appointment? Hide

If you need to change your appointment please call the reception team as soon as possible and they will reschedule another time for you. Please note that you will need to give 24 hours notice or a cancellation fee will be charged.

What will the costs be? Hide

In most circumstances you will be charged £49 for your initial consultation. Should you require any X-rays in during your consultation these are usually charged at £10 per X-ray. These prices may vary so please call the reception team.

This will depend on the treatment required. The appointment allows the dentist to fully examine your teeth and mouth as well as giving you the opportunity to discuss any concerns you may have. From this examination and discussion your dentist will be able to provide you with a detailed treatment plan providing you with treatment options and associated fees.

Please contact the centres for the current range of fees.

How do I pay? Hide

You can pay by credit card, cheque or cash after your treatment.

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Specific questions about your appointment and what happens on the day

What happens at my first appointment? Hide

At your first appointment you will have an oral health assessment where the tissues supporting your teeth are examined, including appropriate lymph and salivary glands and tongue. You will also be given a gum assessment and have your teeth examined (with, where appropriate, the aid of an intra oral camera to enhance the understanding of your oral condition). Also where appropriate we will discuss X-rays to be taken. You will receive preventive advice, and if any treatment is required, treatment options and costs will be discussed with you and a treatment plan with appropriate fees provided.

How long are the appointments? Hide

Your first oral health assessment examination can be anything between 30 minutes to one hour. If you require further treatment the timings of any further appointments will be discussed with your dentist.

What happens if I need to see a hygienist or specialist? Hide

Referral can be made to our hygienists and specialists at our Dental Centre in Cornhill. We have hygienists and a range of specialties:

• dentists specialising in the care of anxious and phobic patients
• endodontists (root canal therapy)
• oral surgeons (eg wisdom teeth)
• orthodontists (eg straightening teeth)
• periodontist (gums)

We also have an implant dentist. These are all on-site at our Centre of Excellence in London for your convenience.

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General questions about our dental services

Do I have to be a Bupa member to use Bupa dental services? Hide

No, you don’t have to be a Bupa member, Bupa dental services are open to everyone.

Do you offer cosmetic treatments? Hide

We offer a full range of the latest cosmetic dental procedures including tooth whitening, veneers, implants and invisible braces.

How would you deal with me being a very nervous patient? Hide

We do have a dentist at the dental centre in Cornhill who specialises in looking after phobic and very nervous patients.

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