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Open Referrals

A Guide to Open Referrals

This easy to use Q&A has been designed to help you talk to clients or employees about the new Bupa Open Referral process, that comes into effect on the Corporate Select product (from renewal) in January 2012.

If you have any further questions that aren’t answered here, please call your Bupa Account Manager.

Download Open Referral Guide (pdf, 732kb)

Open Referral External Q&A

Open Referral questions and answers for Intermediaries. Click on the button below to see the document.

Download External Q&A (pdf, 55kb)

NHS report lends weight to Bupa's concerns about variations in clinical practice

In May 2011 we took steps to address variations in the treatment received by our members by introducing a medical review process, to evaluate whether the recommended course of treatment was in line with our policy of only funding clinical best practice. This initiative related specifically to Bupa patients being referred for a knee arthroscopy and we have extended this to the surgical removal of teeth. The evidence from the NHS suggests that concerns about "unwarranted variation" are shared in the public sector.

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Next steps

Contact us

  • Telephone

    call the intermediary sales centre

    on 0800 33 2000

    Lines are open 8am to 6pm, Monday to Friday

Open Referral –
Better for everyone

After a year of successful operation, we are making our Open Referral service available to all of our corporate clients.

Find out more