Legal notices

Bupa website legal noticesShow all

Notice and disclaimer Hide

1. Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. The Bupa group makes no representation that any information, product or service referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
2. Unless otherwise stated, this website is for information only. Bupa has used all reasonable care and skill in compiling the content of this website but makes no warranty as to the accuracy of any information on this website and cannot accept liability for any errors or omissions. Sometimes we include content featuring or graphically representing medical or surgical procedures, which are only ever provided for educational or informative purposes. If you find or are likely to find such images offensive please do not view them or if necessary click on the "Back" button at the top left hand corner of your screen or click on the "Home" link which appears as the first tab on the row of tabs towards the top of the screen. Given that there is such content on this site, parents are advised not to allow their children to browse this site and it should not be accessed by anyone under the age of 18.
3. Bupa shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website. The information contained in any such materials is not intended nor implied to be a substitute for professional medical advice nor is it intended to be for medical diagnosis or treatment.
4. Material appearing on this website will include advertising and other material submitted by parties other than Bupa. This website will also provide links to other websites operated by advertisers and third parties. It is the responsibility of these third parties to ensure that such material and such websites comply with all relevant laws and regulations. To the full extent permissible by law, Bupa disclaims all responsibility for any error, omission or inaccuracy in such material or its failure to comply with the relevant laws or regulations.
5. These exclusions of liability will not apply to any damages arising from death or personal injury caused by the negligence of Bupa or any of its employees or agents.

This notice and disclaimer is governed by and construed in accordance with English Law. If any part of this notice and disclaimer is deemed unlawful, void or for any reason unenforceable then that part will be deemed severable and will not affect the validity and enforceability of the remaining parts.

Credits Hide

Images used for headers throughout the site copyright ©1998-99 Photodisc Inc.

All other content on this website is copyright © The British United Provident Association Limited 1996-2011.

Bupa and/or its licensors are the owners of the copyright and database rights in the site, except where specifically stated otherwise, including content data, design, graphics, text, images, software and underlying source codes. Bupa is the owner of all trademarks, service marks, trade names, logos and devices appearing on the site, whether registered or unregistered, except where specifically stated otherwise.

Linking to the Bupa website Hide

If you would like to link to the Bupa website, please email us.

Data Protection Hide

The confidentiality of your information is of paramount concern to the companies in the Bupa group. To this end, Bupa fully complies with Data Protection Legislation and Medical Confidentiality Guidelines. Information submitted to Bupa over this website is normally unprotected until it reaches us. Users are requested not to send confidential details or credit card numbers, for example, by email, unless specifically requested by Bupa.

Use of Information Hide

We do not collect information about individuals, except where this is specifically stated and provided with your knowledge.

We do collect information on a visitor’s activity on Bupa websites. This is commonly referred to as ‘web analytics’ information, which may include (but is not limited to) information such as where the visitor has come from (eg referring domains, search engines, marketing campaigns), pages viewed, the site path of the visitor, which content visitors are clicking on, which products visitors are interested in and purchase. We do not collect any personal information (e.g. name, address, email address) using the web analytics but we do collect IP addresses. Bupa does not link any ‘web analytics’ information to an individual. Bupa uses this information to ensure that Bupa websites are providing the best possible customer experience and providing relevant products.
Bupa uses a number of software tools to collect and report on ‘web analytics’ information. The main tools used by Bupa come from the Adobe Online Marketing Suite, powered by Omniture technology. Some information is also collected using the SiteStat web analytic tool, provided by NedStat. You can find more information on these products at www.omniture.com and www.nedstat.com .

We also use "cookies" which are alphanumeric identifiers that are stored by your web browser on your computer's hard-drive that enable our system to recognise you when you visit the site. This helps Bupa to track basic visitor information in order that we can better tailor the site to our visitors' needs. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish.

We may share overall visitor trends and other generic information collected on this website with third parties but we do not pass on any personal details or personally identifiable information without your specific consent.

Direct Debit Guarantee Hide

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit Bupa will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Bupa to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit by Bupa or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.

If you receive a refund you are not entitled to, you must pay it back when Bupa asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Regulation Hide

The British United Provident Association Limited is registered in England and Wales at Companies House under number 432511. Its registered office is at Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA.

Bupa Insurance Limited and Bupa Insurance Services Limited are authorised and regulated by the Financial Services Authority. The rules of the FSA can be accessed on its website.

www.fsa.gov.uk

 

Private Medical Insurance cover is provided by Bupa Insurance Limited, a subsidiary of The British United Provident Association Limited.

Marketing memberships Hide

We are members of the Direct Marketing Association (DMA). Visit the DMA website for more information.

www.dma.org.uk

 

Status disclosure Hide

View the status disclosure form (pdf, 22kb) for Bupa

Bupa's main UK trading companies Hide

View the complete list of Bupa's main UK trading companies  

Business	Place of registration	Company number	Registered office
Ultimate parent company
The British United Provident Association Limited	England & Wales	432511	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Bupa Health and Wellbeing UK and Bupa International
Bupa Health Dialog Limited	England & Wales	6147791	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Bupa Insurance Limited	England & Wales	3956433	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Bupa Insurance Services Limited	England & Wales	3829851	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Bupa Trustees Limited	England & Wales	2949771	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Bupa Occupational Health Limited	England & Wales	631336	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
M Spencer Swaine Limited	England & Wales	479557	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Occupational Healthcare Limited	England & Wales	3062724	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Outcome Technologies Limited	England & Wales	3963509	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Personal Effectiveness Centre Limited	England & Wales	2355649	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Bupa Home Healthcare
Bupa Home Healthcare Limited	England & Wales	4813070	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Bupa Home Healthcare Limited	England & Wales	2764914	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Bupa Cromwell
Cromwell Medical Services Limited	England & Wales	3259004	Cromwell Road, London, SW5 0TU
Medical Services International Limited	England & Wales	1416977	Cromwell Road, London, SW5 0TU
Bupa Care Services
Belmont Care Limited	England & Wales	2509860	Bridge House, Outwood Lane, Horsforth, Leeds, LS18 4UP
Bupa Care Homes (AKW) Limited	England & Wales	4122364	Bridge House, Outwood Lane, Horsforth, Leeds, LS18 4UP
Bupa Care Homes (ANS) Limited	England & Wales	1960990	Bridge House, Outwood Lane, Horsforth, Leeds, LS18 4UP
Bupa Care Homes (Bedfordshire) Limited	England & Wales	3333791	Bridge House, Outwood Lane, Horsforth, Leeds, LS18 4UP
Bupa Care Homes (BNHP) Limited	England & Wales	3183275	Bridge House, Outwood Lane, Horsforth, Leeds, LS18 4UP
Bupa Care Homes (Carrick) Limited	Scotland	SC151487	39 Victoria Road, Glasgow, G78 1NQ
Bupa Care Homes (CFCHomes) Limited	England & Wales	2006738	Bridge House, Outwood Lane, Horsforth, Leeds, LS18 4UP
Bupa Care Homes (CFHCare) Limited	England & Wales	2741070	Bridge House, Outwood Lane, Horsforth, Leeds, LS18 4UP
Bupa Care Homes (Developments) Limited	England & Wales	1436235	Bridge House, Outwood Lane, Horsforth, Leeds, LS18 4UP
Bupa Care Homes (GL) Limited	England & Wales	1587972	Bridge House, Outwood Lane, Horsforth, Leeds, LS18 4UP
Bupa Care Homes (Partnerships) Limited	England & Wales	2216429	Bridge House, Outwood Lane, Horsforth, Leeds, LS18 4UP
Surgichem
Surgichem Limited	England & Wales	1959342	Bridge House, Outwood Lane, Horsforth, Leeds, LS18 4UP
Group
Bupa Finance Plc	England & Wales	2779134	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Bupa Financial Securities (1992) Limited	England & Wales	2678442	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Bupa Investments Limited	England & Wales	902253	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Bupa Investments Overseas Limited	England & Wales	2993390	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA
Idealoutcome Limited	England & Wales	3089754	Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA

View the complete list of Bupa's main UK trading companies