home

Frequently asked questions

 

Administration - setting up your account

What benefits as a company do we get from having an on-site provision? Hide

Providing health services on-site aims to optimise the performance and productivity by reducing the need to take time off during the working day. It is also a highly appreciated employee benefit. Read our case studies about on-site service provision.

How do I decide which service to provide to my employees? Hide

Whatever your needs, we can tailor the service to your requirements and alter the arrangements whenever necessary. For further information or advice please call us on 0845 600 3476*.

How much does it cost? Hide

The cost varies depending on your requirements. To discuss your options call us on 0845 600 3476*.

How do I pay? Hide

Most corporate clients are invoiced by Bupa, The frequency of these invoices is dependent on the level of service provision and the arrangements you will have made with you account manager.

Do my employees need to be Bupa members to use your service? Hide

No, anyone can use our services.

How does this fit with the NHS? Hide

We aim to offer a level of care that is right for your employee and their circumstances. They may choose to use the Bupa service for all their routine doctor requirements or just occasionally for advice - it is entirely up to them. However, we strongly advise that they remain on the list with an NHS GP, close to their home, to ensure assistance in the event of a medical emergency.

Statement of confidentiality Hide

The first time your employee contacts us, we will ask them to provide some personal details and we'll open a confidential medical file for all their records. These are subject to the same strict rules of confidentiality that you would expect of any medical records. No information will be passed on to any third parties without their consent, including employers.

Back to top

Next steps

  • *Calls may be recorded and may be monitored

Contact Us

  • Telephone

    To discuss your needs call

    0845 600 3476*