Departments and positions
Customer Service
This is a vital area. Taking inbound calls from our customers, you'll resolve their queries, pre-authorise treatments and provide general information and advice about their membership. It's busy, often emotional, and you'll need to always consider that the person you're talking to could be very unwell or extremely worried. Often you can only imagine what it's like being in their shoes, so the most important qualities you'll need are empathy, sensitivity and attentive listening skills.
Customer Loyalty
A unique combination of sales and service skills, you'll handle both inbound and outbound calls, advising and helping existing customers by ensuring that they have the right health care policies. For this you'll need good listening skills, a caring approach, and the ability to persuade and influence effectively.
Find out what Rebecca Reay, Loyalty Adviser, has to say about her role.
Sales
If you're hard working, quality focused and great with people, then you'll love being part of our Telesales team. The more successful you are, the greater the incentives and rewards. And even though the products are the best around you'll need to be quality focused as our standards are extremely high. You'll enjoy excellent ongoing support, formal FSA training and regular updates, and in return we'll rely on you to turn interested callers into Bupa members.
Find out what Carly Bilson, Personal Health Adviser, has to say about her role in Sales.
Functions
Crucial roles to support operations are available in finance, our clinical teams, marketing, risk and actuarial, programme and project management, administration, human resources, and life assurance. There are many opportunities where you will be able to apply your specialist knowledge to consult, advise and support others to help them make the right decisions. We're confident we'll have something to suit just what you're looking for.
Management
Inspiring leadership skills, a passion for the customer and the ability to motivate any team. If this describes you then we have a variety of managerial roles across all our business and if you're a high performer too, then you'll be rewarded well through our management bonus scheme.