Company members
If you are a member of your company's private medical scheme, you may have a unique helpline number. You will need to ask the co-ordinator of the scheme at your workplace for details.
Making a complaint
If we have not been able to resolve the problem and you wish to take your complaint further, you can contact our Head of Customer Relations. Please write to:
Bupa
The Anchorage Quay
Salford Quays
Manchester
M5 2XL
You will need to give full details of your complaint and what you would like us to do to resolve the matter.
It is very rare that we are unable to settle a complaint but if this does happen, you may refer your complaint to the Financial Ombudsman Service. You can write to them at: South Quay Plaza, 183 Marsh Wall, London E14 9SR or call them on 0845 080 1800.