• Member home  >  How to claim

Individual members

When you call to claim it would be helpful if you could have the following information to hand:

• your membership number
• the name of your consultant, hospital or therapist
• the name of your condition and details of your proposed treatment or, if your condition is unknown an outline of your symptoms.

Do remember that when you see a Bupa Partnership hospital, all your eligible consultant fees will be paid in full according to benefit limits and your chosen excess.
If you'd like to know whether your consultant is a member of the Bupa Partnership agreement, just call us on your helpline number.

When you see the consultant, take along your membership certificate. If hospital treatment is recommended, call us again and we will confirm whether the hospital you have chosen is covered by your scheme.

• Making a claim - the process
• Making a claim within your first 12 months
• How we deal with your claim

*Lines are open 8am to 8pm, Monday to Friday and 8am to 6pm on Saturdays. Calls may be recorded and may be monitored. BT landline calls to 0845 numbers will cost no more than 3 pence per minute. Charges from other providers may vary and calls made from mobiles usually cost more.