Claiming within the first twelve months
As a Bupa member we want you to feel better knowing that you can have access to any eligible treatment you need when you need it from the very first day you join.
If you do have to make a claim in the first year of your membership, we may need to take a few extra steps to check your claim does not relate to any pre-existing conditions.
To help us authorise your treatment as quickly as possible we may ask you to do one or more of the following:
- have a chat with one of our medical risk assessors who may need to ask you a few health-related questions
- send us copies of medical reports and documentation about the treatment or services you are claiming for
- undertake an independent medical examination at our expense to determine that the recommended treatment is right for you. However, this is rarely necessary.
With you every step of the way
When you need medical treatment the last thing you want to have to worry about is filling in forms, which is why we've made our claims procedure as simple and as straightforward as possible. Just one phone call is usually all it takes. Here's how it works.
- call Bupa as soon as you have seen your GP, quoting your membership number
- tell us the name of your consultant and hospital. If you don't have one, Bupa can help you choose a recognised consultant and eligible provider for your treatment
- we will normally handle claims directly - all you need to concentrate on is feeling better
Call us as soon as you have seen your GP
If you're an individual member and need treatment call 0845 60 90 111*
If you're a Heartbeat member and need treatment call 0845 606 8000*
Lines are open: 8am-8pm weekdays, 8am-6pm Saturdays
*Calls may be recorded and monitored. BT landline calls to 0845 numbers will cost no more than 3p per minute. Charges from other providers may vary and calls made from mobiles usually cost more.