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Making a claim
To make a claim you must use the claim form we provide. If you don't have a claim form, please call us on 0845 602 1092*.
To help reduce the time it takes to reimburse your costs, you should send us your fully completed claims form and original receipt(s) as soon as you have used your eligible service or received treatment. In any event, your claim will need to be submitted to us within 90 days unless this was not reasonably possible to do so.
Changes to your policy
If you're looking to change your level of cover or add to your benefit options, please call us on 0845 606 6003*.
Making a complaint
Bupa Cash Plan membership services is always the first number to call if you need help or support or if you or your dependants have any comments or complaints.
Please call us on 0845 606 6003*. Lines are open 8.30am-5.30pm, Monday to Friday.
Alternatively, you can write to us at Bupa Cash Plan, Dale Buildings, Cook Street, Coventry, CV1 1JH or fax us on 024 7681 1800.
You can also send your complaint via the website - Submit a complaint online.
Taking out a new cash plan policy
To find out more about taking a new cash plan policy call 0500 000 125* quoting 3760 or visit www.bupa.co.uk/cashplan.
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* Calls may be recorded and may be monitored.
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