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Getting in touch or
making a complaint
Your Bupa Helpline is always the first number to call if you need help or support or if you have any comments or complaints about your membership.
Bupa Helpline advisers will help you to make a claim and answer any queries you have about your cover. They are also the people to contact if you want to make changes to your policy, for example if you move house or want to add family members to your policy.
Get in touch by phone
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Bupa By You member All members with Bupa By You |
Health insurance All members with individual |
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Write to us
Bupa
3 Anchorage Quay
Salford Quays
Manchester
M50 3XL
Bupa textphone service
Members who are hard of hearing and have a textphone, can contact us on 0845 606 6863. Lines are open Monday to Friday 9am to 5pm.
Please let us know if you require large print, Braille, or audiotape alternatives to our standard literature.
Please send all claims documents to:
Bupa Claims Department
3 Anchorage Quay
Salford Quays
Manchester
M50 3XL
Making a complaint
Bupa member services is always the first number to call if you need help or support or if you or your dependants have any comments or complaints.
Please call us on 0845 606 6003. Lines are open 8.30am-5.30pm, Monday to Friday.
*Lines are open 8am to 8pm, Monday to Friday and 8am to 6pm on Saturdays.
†Lines are open 8am to 8pm, Monday to Friday and 8am to 1pm on Saturdays.
Calls may be recorded and may be monitored.
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