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Contact us Getting in touch or
making a complaint

 

Your Bupa membership telephone number is always the first number to call if you need help or support or if you have any comments or complaints about your membership.

Bupa Helpline advisers will help you to make a claim and answer any queries you have about your cover. They are also the people to contact if you want to make changes to your policy, for example if you move house or want to add family members to your policy.

Get in touch by phone

Bupa By You helpline

Bupa By You member
helpline

All members with Bupa By You
Health Insurance


0845 60 90777*
Lines are open 8am to 8pm, Monday to
Friday and 8am to 6pm on Saturdays.

Heartbeat helpline

Health insurance
helpline

All members with individual
Bupa Health Insurance (except
Bupa By You)

0845 60 90 111*
Lines are open 8am to 8pm, Monday to
Friday and 8am to 6pm on Saturdays.

Company member
helpline

If you work for a company with 250 employees or less please call:

0845 604 0623*
Lines are open 8am to 8pm, Monday to
Friday and 8am to 1pm on Saturdays.

Corporate member
helpline

If you work for a company with more than 250 employees please call:

0845 609 0444*
Lines are open 8am to 8pm, Monday to
Friday and 8am to 1pm on Saturdays.


Write to us
Bupa
3 Anchorage Quay
Salford Quays
Manchester
M50 3XL


Bupa textphone service
Members who are hard of hearing and have a textphone, can contact us on 0845 606 6863. Lines are open Monday to Friday 9am to 5pm.
Please let us know if you require large print, Braille, or audiotape alternatives to our standard literature.


Please send all claims documents to:
Bupa Claims Department
3 Anchorage Quay
Salford Quays
Manchester
M50 3XL


Making a complaint
Bupa member services is always the first number to call if you need help or support or if you or your dependants have any comments or complaints. Find out more
Please call us on 0845 606 6739. Lines are open 8am to 5.30pm, Monday to Friday.

  • *Calls may be recorded and may be monitored.

 

My Bupa
View your health insurance policy.
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