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Contact us
About your scheme
For more information about any of our schemes please email or call us on the numbers below. Please quote 'net' when you call.
| Personal travel insurance | |
|---|---|
| Phone | 0800 00 10 22* |
| Phone (International) | +44 (0) 1784 410910* |
| Fax | +44 (0) 1784 891140 |
| btravquotes@bupa.com | |
| Opening times Mon to Fri 08:30 - 18:00 GMT, Sat and Public holidays 09:00 - 13:00 |
|
| Business travel insurance | |
|---|---|
| Phone | 0800 00 10 22* |
| Phone (International) | +44 (0) 1784 410910* |
| Fax | +44 (0) 1784 891140 |
| btravadmin@bupa.com | |
|
Opening times |
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Taking out a new policy
Bupa travel insurance can offer a whole host of benefits to protect you from the unexpected. With a choice of cover for short trips, annual policies, extended stays, and gap year trips, we're confident that there is a policy to suit your needs.
Call 0800 00 10 22* for a quote
Complaints procedures
We set ourselves high standards and try to provide the service we believe you have a right to expect. However, things can go wrong, and if they do, we want you to tell us about them. If you have a problem, please write or telephone with the details of your complaint to:
The Quality Manager at Bupa Travel Services
Willow House
Chertsey Lane
Staines
TW18 3DZ
Tel: 0800 00 10 22*
Int Tel: +44 (0) 1784 410910*
You can also send your complaint via the website - Submit a complaint online.
Please contact us if you would like a copy of our complaints procedures.
If this does not resolve your complaint you should contact:
Customer Relations
Bupa Health and Wellbeing UK
Anchorage 3
Anchorage Quay
Salford Quays
M50 3XL
Tel: 0845 6066726†
If you are still not satisfied, you may then contact:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0800 023 4567
Int Tel: +44 (0) 207 964 1000*
Email: complaint.info@financial-ombudsman.org.uk
If you do make a complaint, your right to take legal action against us is not affected.
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* Calls may be recorded and may be monitored.
† BT landline calls to 0845 numbers will cost no more than 3 pence per minute. Charges from other providers may vary and calls made from mobiles usually cost more.
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