How to claim
Call 01784 410910* and ask for a claim form, giving your name, schedule number and details of your claim.
Alternatively you can click on the correct claim form below to print, complete and post to the address at the top of the document, along with all supporting evidence.
Download claim forms:
Medical (pdf, 56kb)
Cancellation (pdf, 54kb)
Baggage and Money (pdf, 57kb)
Delay and missed departure (pdf, 49kb)
You must supply all your original invoices, receipts and reports, confirmation of the dates of your trip (flight tickets, itinerary etc). You should check the section that you are claiming under to see if there are any specific supporting evidence that you must provide (eg a police report). Please also check if there are any specific conditions and exclusions that may apply.
Please remember that it is always advisable to keep copies of all the documents that you send to us when making a claim.
Occasionally, to help us agree a quick and fair settlement of a claim, it may be necessary for us to appoint a claims handling agent. When we do, our agent will contact you as quickly as possible to arrange an appointment to discuss your claim.
* Calls may be recorded and may be monitored. Personal lines are open 8.30am - 6pm, Monday to Friday and 9am - 1pm, Saturdays and Public holidays. Business lines are open 9am - 5pm, Monday to Friday.
Bupa Travel Assistance services are provided by FirstAssist Services Limited.
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