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Make a Travel Insurance Claim
Of course, we hope you never have to make a claim. But if you do, we make it as easy and stress-free as possible. Basically, claims split into two types: emergencies and others.
What to do in an emergency
In an emergency, you can call on our help 24 hours a day, 365 days a year. Our dedicated multi-lingual emergency centre gives you access to fully qualified medical experts when you need them, so we can start to help you as soon as you call.
We'll need your name, policy number and as much information about your emergency as you can give us, after which we can authorise admission to hospital if necessary (unfortunately, we can't accept responsibility for any expenses incurred until you contact us).
Please note that private treatment is not covered unless first authorised by the emergency helpline team.
If the amount of the claim will be less than £500, this should be paid by you and simply claimed back from us within 28 days of returning from your trip.
In an emergency, you can contact us 24 hours a day on either of the following numbers:
Call +44 (0) 208 763 3115*
Fax +44 (0) 208 763 3035
What to do for any other claim
We've made other types of claim easy too. You can telephone our claims helpline on
01784 410 910* or +44 (0) 1784 410 910* if you are an International customer.
Or simply download the relevant claim form here:
- Download medical claim form
- Download cancellation claim form
- Download baggage and money claim form
- Download delay and missed departure claim form
Once you've downloaded the form you'll need to complete it with all your information, please leave the first section blank and start from the box headed 'Very important'. We'll fill the first section in for you once we've registered your claim.
Send the form to us with all your original invoices, receipts and reports, confirmation of the dates of your trip (such as flight tickets, an itinerary, etc). Depending on what you're claiming for, there may be other documents we'll need (such as a police report). Remember, the more supporting evidence you can send us, the quicker we can process your claim.
We'd always advise checking for any specific conditions or exclusions before you claim, and make sure you take copies of any documents you send to us.
Sometimes, to settle your claim quickly and fairly, we'll appoint a claims handling agent. If we do, they'll get in touch as soon as possible to discuss your claim with you.
Next steps
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Get an instant quote
- Just click on the option you're interested in to get started
- Single trip travel insurance quote
- Annual trip travel insurance quote
- Gap year travel insurance quote
- Just click on the option you're interested in to get started
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Talk to us
If you'd rather talk about what you need, call us on 0800 00 10 22*
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Send us an email
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Got a question?
To find out more, take a look at the most frequently asked questions people ask
- * Calls may be recorded and may be monitored. Personal lines are open 8.30am - 6pm, Monday to Friday and 9am - 1pm, Saturdays and Public holidays. Business lines are open 9am - 5pm, Monday to Friday.
- Bupa Travel Assistance services are provided by FirstAssist Services Limited.
- Bupa Travel Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No 3956433+. Bupa Insurance Services Limited. Registered in England and Wales No 3829851+. +Authorised and regulated by the Financial Services Authority. Registered office: Bupa House, 15-19 Bloomsbury Way, London WC1A 2BA.
Contact us
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Call us today to find out more, quote 4500
0800 00 10 22*
