Customer feedback

Employee health assessments improve business performance

Our customer satisfaction survey in the first quarter of 2004 has helped to quantify the value that employers derive from providing health assessments.

These were the views of our employer-paid customers a month after their health assessment:

• 49 percent agreed that they are likely to stay working there longer as a result
• 57 percent agreed that it contributes to their performance at work
• 85 percent agreed that it shows their employer cares about their health
• 98 percent agreed that it is a valuable benefit

What our customers say about us

A recent survey showed that the vast majority of BUPA customers found a health assessment a very positive experience:

• 97 percent of our customers rate our health assessments as good or excellent
• 85 percent said they would have another health assessment
• 85 percent said that BUPA Wellness cared about them as an individual
• 70 percent say their assessment prompted them to make positive changes to their lifestyle
• 94 percent feel more reassured following their health assessment
• 33 percent of customers said that the assessment identified health issues of which they were unaware

And here's a selection of some of the comments that our customers have made following their health assessment:

• "It has exceeded my expectations. I'm really delighted to have come and will come again"



• "The staff made the service. It was their care and attention that would make me return"



• "The consultation was tailored to my requirements and I felt there was plenty of time to discuss everything"



• "This was the third assessment received and each has been better than the previous. And although the assessment is carried out by a medical professional, it does not have the unsettling feeling of actually going to the doctors"



• "He put me immediately at ease, kept me relaxed and chatting through the tests, explained everything brilliantly as we went - he was very reassuring"



• "My PSA test showed a high level. I had no symptoms but I was later diagnosed with prostate cancer after a biopsy. The BUPA routine test may well have saved my life"



• "I was nervous when I arrived. I was immediately put at ease, I relaxed immediately and the assessment took place in a professional manner - and I received the peace of mind and advice I was looking for"



• "I am sure it has changed my life for the better"



• "I've never been more relaxed and at ease in a hospital or doctor environment"



• "Everything was professional and all my questions were answered on the spot, which was reassuring. If I were to change job and this were not included in my package I would certainly pay for it myself"