Customer feedback

What our customers say about us

A recent survey showed that the vast majority of BUPA customers found a health assessment a very positive experience:

• 97 percent of our customers rate our health assessments as good or excellent
• 85 percent said they would have another health assessment
• 85 percent said that BUPA Wellness cared about them as an individual
• 70 percent say their assessment prompted them to make positive changes to their lifestyle
• 96 percent feel more reassured following their health assessment
• 34 percent of customers said that the assessment identified health issues of which they were unaware

And here's a selection of some of the comments that our customers have made following their health assessment:

• "It has exceeded my expectations. I'm really delighted to have come and will come again"



• "The staff made the service. It was their care and attention that would make me return"



• "The consultation was tailored to my requirements and I felt there was plenty of time to discuss everything"



• "This was the third assessment received and each has been better than the previous. And although the assessment is carried out by a medical professional, it does not have the unsettling feeling of actually going to the doctors"



• "He put me immediately at ease, kept me relaxed and chatting through the tests, explained everything brilliantly as we went - he was very reassuring"



• "My PSA test showed a high level. I had no symptoms but I was later diagnosed with prostate cancer after a biopsy. The BUPA routine test may well have saved my life"



• "I was nervous when I arrived. I was immediately put at ease, I relaxed immediately and the assessment took place in a professional manner - and I received the peace of mind and advice I was looking for"



• "I am sure it has changed my life for the better"



• "I've never been more relaxed and at ease in a hospital or doctor environment"



• "Everything was professional and all my questions were answered on the spot, which was reassuring. If I were to change job and this were not included in my package I would certainly pay for it myself"