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Updated 18 December 2020

Important information about your healthcare and Brexit


The Brexit transition period ends on 31 December 2020. There’s some uncertainty over how this will impact supplies coming into the UK from the EU. This includes the supply of medicines and medical devices.

We’ve been working hard with our network of hospitals, consultants and medical suppliers to make plans in case there are short term delays to medical supplies. We’ve asked consultants and hospitals to let us know if they have any problems getting medical supplies from the EU to the UK, and explained how we can work together to help any Bupa customers who may be affected by this.

There’s no need for you to do anything. The UK leaving the EU won’t affect your UK health insurance policy. Your policy guide explains what is and isn’t covered.

We’re here to help

  • Customers: If you’re unsure about anything or would like to talk to us, please call us on the number on your membership certificate between 8am and 6pm Monday to Friday and 8am and 1pm on Saturdays.

  • Healthcare professionals: If you’ve any questions, please call us on 0345 755 3333* between 8am and 6pm Monday to Friday and 8am and 1pm on Saturdays.

The UK leaving the European Union won’t affect your health insurance cover. Your policy guide explains exactly what is and isn’t covered. If you’re unsure or have any questions about your cover please call us and we’ll be happy to help.

Please call us on your usual helpline number so we can check that any test(s) or treatment you may need are covered by your policy. We’ll also be able to help you find a consultant, therapist or hospital where you can have the test(s) or treatment.

Hospitals buy some drugs, including those used to treat cancer, and radioisotopes from the EU. Radioisotopes are used in radiotherapy and some cancer scans to find out how big and where a tumour is.

If the test(s) or treatment you need aren’t available, please speak to your consultant who’ll let you know about alternative options which may include:

  • your hospital getting your medication from another hospital.
  • you going to another hospital for the test(s) or treatment you need
  • moving the rest of your care to a different hospital (private or NHS)

If you’ve not yet seen a consultant or been to a hospital appointment, we can help you find another hospital where you can have your test(s) or treatment.

Your consultant will organise this for you. Don’t worry, it’s quite common for people to move between hospitals if they need a treatment that isn’t available at one. We’ve asked consultants to tell us when they transfer patients, so we can give you new authorisation numbers for your care and let you know about the policy benefits available. If you’re unsure whether your consultant has done this, please call us and we’ll be happy to help you.

If your consultant works at a hospital that’s not Bupa recognised, please ask them to call us as we may be able to arrange for you to see them there.

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