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Employee assistance programme

Because we're here to support your team's mental wellbeing any time of the day or night

Our counselling service and online resources offer your employees practical advice and help on issues that may be impacting on their performance.

Sometimes issues at work or at home can affect your employees and lead to absence from work, but sympathetic, impartial support or advice may be all that’s needed.

Employees can call the helpline 24 hours a day, seven days a week to get immediate counselling support or advice on matters that may be troubling them and affecting their performance.

Access to online resources is also available for self help.

Talk to us on 0345 600 3476 ^

Request a callback

Benefits for your business

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What are the benefits for your employees?

Employee assistance can help your employees by offering support on issues that may be affecting them. Confidential counselling and information from experts is available for them to discuss both work-related and personal issues including:

  • family and matrimonial
  • bereavement
  • stress, anxiety and depression
  • child and dependent care, available for Healthy Minds customers only
  • domestic violence
  • health and lifestyle
  • bullying and harassment
  • money management and debt
  • legal rights

Dependants and partners over 16 years old living at the same home address also have access to the service. There is also online information, self assessment tools and support to help your employees and their loved ones self manage their condition.

You may also be interested in our other schemes and services

Way's to get in touch...

EAP Offer Terms and Conditions

1. This offer is available to UK residents aged 18+ who purchase a new Bupa Select company health insurance policy directly through Bupa for their small or medium sized business (“SME”). The offer only applies to new SME customers, including those switching from an alternative company health insurance provider, and is not available for existing Bupa SME customers or available on any other Bupa products or services.
2. The offer is not available to customers purchasing a Bupa Select policy via an intermediary and is not available to customers purchasing a company health insurance policy to cover 250 employees or more.
3. This offer is only available for new or switching customers for whom a quote is provided between 9 April 2018 and 31 May 2018 inclusive. Quotes are valid for 28 days and the policy must start between 9 April 2018 and 28 June 2018 inclusive. Bupa’s standard Bupa Select policy terms and conditions will apply.
4. Eligible SME customers will receive access to Bupa’s Healthy Minds EAP for up to 12 months, commencing on the customer’s policy start date. Please note this offer will not be applied in subsequent years. If you wish to continue to have access to Healthy Minds EAP for your employees after this initial 12 months, you must request this at renewal of your Bupa Select policy and pay any applicable fees and charges.
5. All employees (including any new joiners) will be eligible to access Healthy Minds EAP during the 12 month period as long as they are covered by your new Bupa Select policy. Employees who leave or otherwise stop being covered by the policy will not be eligible to access our Healthy Minds EAP service.
6. Bupa reserves the right to decline to offer a company health insurance policy in its absolute discretion, and Bupa’s decision regarding any aspect of this promotion is final.
7. Bupa reserves the right to cancel, suspend, amend or withdraw the promotion at any time without prior notice where it considers, at its sole discretion, it is necessary to do so.
8. The offer is non-exchangeable, non-transferable, has no cash value/alternative and cannot be used in conjunction with any other promotions or offers.
9. Bupa will use your personal information in accordance with our privacy notice which can be found at www.bupa.co.uk/privacy
10. These terms and conditions shall be governed by English law and the parties submit to the jurisdiction of the courts of England and Wales.

^Lines are open 9am to 5pm Monday to Friday. Calls may be recorded and to maintain the quality of our service we may monitor some calls, always respecting the confidentiality of the call.

†With Bupa cancer cover there are no time limits and all your eligible treatment costs are paid in full for as long as you have Bupa health insurance. If your employer has selected an overall annual maximum benefit, eligible costs will be paid up to that limit. You must use a healthcare facility from your chosen Bupa network and a Bupa-recognised consultant who agrees to charge within our limits (a fee- assured consultant).

Bupa Health Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.

Occupational Health services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.