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Changing how we collect email addresses in Connect

22 July 2021

From 1 August we will be changing how we collect and display email addresses within Connect.

A new ‘work address’ email field will replace the existing member email address field. You will need to update your members’ ‘work address’ email as a mandatory step when adding or editing members.

We’re doing this so we have the right data, with the right permissions, to give your members a better onboarding journey when they create their own Bupa online account.

If you have previously added email addresses into Connect these will no longer be viewable. We still hold this data on our internal systems should you need to access it in future.

We’d encourage you to consider updating the new ‘work email address’ field for your policies.



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