Free support with elderly care

30 October 2015

Our Elderly Care Support Line offers practical assistance and free advice for you and any of your friends and family.

Over the next 12 years, the number of people aged 80 and over in the UK is projected to more than double to six million1. And with an ageing population comes greater pressures on families to support them. The majority of carers are working age with the peak age for caring being 50-642. According to the charity Carers UK, around one in nine workers has caring responsibilities and 40% of all carers look after parents or parents-in-law2.

One in seven workers leave work due to care3. 50,000 carers in 2014 were thought to have quit their job due to caring responsibilities, and a further 66,000 had to make adjustments at work3.

If you are in the position of caring for elderly relatives, Bupa can help. Our Elderly Care Support Line (0333 920 8317^) is a free service, available to everyone.

Our advisers can help with financial queries, respite care, full-time domestic care – within the Bupa care services network and outside – and much more. Watch our video to find out more.

^ The helpline is open 8am to 8pm Monday to Friday and 9am to 5pm on weekends. In the interest of continuously improving our services to members, we may record or monitor our calls.

What's next?

^ Lines are open Monday to Friday 9am to 5pm. We may record or monitor our calls.


  1. Office for National Statistics: National Population Projections, 2012-based Statistical Bulletin
  2. Carers UK: Facts about carers policy briefing, May 2014
  3. In a recent survey, over a quarter of businesses have someone who needed to make adjustments to their working patterns to care for someone living with dementia. CEBR report for public health England and the Alzheimer’s society.