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Manor Court Care Home praised by regulators

11 March 2021

Team described as “very good people, very loyal and caring”

Manor Court Bupa Care Home in Southall is celebrating the home achieving a ‘good’ overall rating from the Care Quality Commission (CQC), with inspectors emphasising how knowledgeable staff are in areas such as, management of medicines and safety procedures.

The report details the home’s robust process for ordering medicines and highlighted staff’s ability to demonstrate safe practice when administrating and managing treatments.

Manor Court has dedicated ‘medicine champions,’ who ensure the professional handling of all resident prescriptions and medications. Staff were particularly commended for their extensive knowledge of medicines that are required to be administered at specific times for conditions such as, Parkinson's disease, diabetes, osteoporosis and peptic ulcers.

The Bupa care home actively works with other healthcare professionals to provide high quality support for those living in their care. The CQC recognised efforts to work with a local GP, dieticians, tissue viability nurses and the local authority, to plan and deliver effective care and support to meet a range of needs.

Additionally, Manor Court has also proven to provide its in-house staff with regular guidance on care-giving and additional training on infection control. On more than one occasion, the report praises the home for having ample trained staff on duty to meet occupants’ needs and keep them safe.

Home Manager, Anna Iljina, said: “We are really pleased with the report. For our standard of care to be recognised as ‘good’ is testament to the team’s continued commitment. As the report states, we have implemented a number of systems for monitoring and improving the quality of care, as we want to provide the most comfortable and safe environment possible for our residents.

“All the staff here work really hard to help our residents live longer, healthier and happier lives. The best part of our job is being able to see them smile. We’ll continue to act upon the feedback to ensure everyone has the best time with us.”

Residents’ comments also reflected the findings, with one person highlighting how secure they feel at Manor Court: "It's a home from home. It feels safe here. The nurses are very good. No hassle or trouble here."

When asked about safety at the home, another resident added: “I do feel safe. I am always being looked after."

Reflecting on their relationship with the carers, one resident said: "Staff are very helpful. I have never had a problem of any kind here. If I had a concern, I would ask one of the nurses to take me to the manager. I think it is very well run."

Another Resident said, "I like living here because the food is good, and staff are very nice."

The CQC praised the ‘well-led’ team of staff and relatives of residents at Manor Court described the staff as ‘very good people, very loyal and caring.’

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