Customer Care Team

One call can make a big difference

If you’re starting to think about elderly care, it can be hard to know where to begin. That’s why our free helpline is here to help you every step of the way, from information on how to pay for care to advice on finding the right type of care home for your loved one’s needs.

Mostly importantly, this service is available to everyone – not just existing Bupa members.

Call our Customer Care Team free on 0800 001 010^ six days a week
Or email us to find out more.

For advice from people that understand

We’re here to support your whole family with planning for the future and making the most of later life. Our care advisers will listen, provide information and help you find the right solution for you and your loved one.

We can give you free, helpful advice if:

  • you’re starting to think about care for yourself or a loved one
  • you have questions about paying for care
  • you need help finding the right care home
  • you’re not sure where to find answers to your questions

We can help you with

What’s next?

^ Lines are open 8am to 6:30pm Monday to Friday and Saturday 9am to 12:30pm. We may record or monitor our calls. Calls will be charged at local rate and will count towards any inclusive minutes from mobiles.