Frequently asked questions
during coronavirus (COVID-19)
Get answers to your questions about how we’re adapting and extending our services to help you through the pandemic
When there’s a pandemic (like COVID-19) in the UK, the NHS and the national public health agencies co-ordinate all cases and manage all resources. It’s very important that it’s done this way, so that the government can continuously monitor, assess and manage the situation. This means private hospitals don’t treat COVID-19 patients unless asked to do so under the NHS.
However, to ensure that we’re supporting our customers who are being treated for COVID-19 within the NHS, we’ll pay a cash benefit (if included in your policy). We’ll also cover treatment for mental health conditions relating to COVID-19. And we’re giving our customers fast access to expert advice and support through our Digital GP service (Provided by Babylon), Bupa Anytime HealthLine and Family Mental HealthLine.
We’ve been working hard to review the services we offer and the way we offer them, both to implement (or exceed) the government’s safety measures, and to add extra services to support our customers. Across our care homes, clinics, dental practices, hospitals and more, we’re doing all we can to keep you and our own people safe.
For example, for our cash plan customers and those with dental cover, we’ve put in place enhanced PPE in our dental practices, and we won’t charge for it (within policy limits) until at least the end of 2021.
We also offer ways to talk to, or be assessed by, Bupa nurses, doctors, physiotherapists, consultants, counsellors and dentists by phone or video call. We offer both antibody and antigen tests for COVID-19 (with some restrictions). For businesses, we offer a range of ways to help you get your people back to work safely. And we’ve waived some of the usual pandemic exclusions in our travel insurance.
The coronaviruses are a group of viruses that cause a range of illnesses, of which COVID-19 is just one. Other coronaviruses include the common cold as well as more severe conditions such as pneumonia, Middle East respiratory syndrome (MERS), and severe acute respiratory syndrome (SARS). COVID-19 was initially named ‘2019 novel coronavirus’ because it had not previously been identified.
The symptoms of coronavirus (COVID-19) include:
- a new, continuous cough
- a high temperature
- a loss of, or change to, your senses of smell and taste
The NHS has more information about COVID-19 symptoms.
There are a number of practical measures you can take to help stop the spread of coronavirus (COVID-19). The NHS has more information about stopping the spread of COVID-19.
If you think you have symptoms, or you’ve had a positive COVID-19 test, you must follow the latest government advice.
Expert advice and tips from our
COVID-19 articles and videos
COVID-19 articles and videos
To help support you through this time of uncertainty, we've created a series of short webinars you can watch anytime. Delivered by Bupa experts, they'll help you adjust to your new office - through practical tips and advice on a variety of topics that making staying at home easier.
Bupa health insurance, dental insurance, cash plan and travel insurance are provided by Bupa Insurance Limited. Registered in England and Wales No.3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851.