Our information on the management of coronavirus is based on Public Health England, NHS England and World Health Organisation guidance. We’ll review and update this information regularly.

Coronaviruses are a group of viruses that cause illnesses such as the common cold to more severe conditions such as pneumonia, Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The COVID-19 strain of coronavirus is new and not previously known.

  • These types of viruses or this type of virus are spread between animals and humans. The source of the current outbreak hasn’t been confirmed yet but is being investigated. From the evidence available so far, it appears that human-to-human transmission is occurring.
  • As this is a new virus, how the virus is spread is not completely understood.
  • The virus, like other similar viruses, is likely spread via air droplets e.g. coughing, sneezing.

The symptoms of coronavirus (COVID-19) include:

  • a new, continuous cough – this means you’ve started coughing repeatedly
  • a high temperature - you feel hot to touch on your chest or back
  • shortness of breath

For more information on how to spot the symptoms and the actions you should take to protect yourself and others please visit

There are a number of practical measures you can take to help stop the spread of coronavirus (COVID-19). To find out more please click here to view the latest NHS guidance.

This advice is for people with symptoms of coronavirus (COVID-19), including those with a diagnosis of coronavirus (COVID-19) infection, who must remain at home until they are well.

Should you or anyone around you experience symptoms related to coronavirus (COVID-19), it is important that you follow the latest Government advice. For more information please visit

For the latest advice on when to self-isolate follow the latest NHS guidelines. For more information please visit

A list of common health questions related to coronavirus (COVID-19).

Public Health England doesn’t recommend the use of facemasks as an effective means of preventing the spread of infection. Facemasks play an important role in clinical settings, such as hospitals, but there’s very little evidence of benefit from their use outside of these settings. However, if you receive external care you may be asked to wear a mask to minimise the risk to your carer.

For the latest advice on self-isolation follow the NHS guidelines. For more information please visit

It is important to follow the latest Government advice. For more information please visit

For more information and advice from the Government on vulnerable groups please visit

Hand hygiene is the best thing to protect you from catching any form of virus or bacteria. It is recommended to wash your hands for at least 20 seconds with soap and water. For more information on good hand washing techniques please visit

The health, wellbeing and safety of our customers, patients, their families and our people is our priority. We are closely monitoring this rapidly evolving situation and continue to review and implement measures in line with UK Government and Public Health England guidance. We have taken extensive precautionary measures across our care homes, clinics, hospital and offices to keep our customers, colleagues and visitors safe.

We are supporting the needs of our people through this difficult period with a number of measures which we continue to review in line with guidance from the Government and Public Health England.

NHS Online Coronavirus Advice

Get the latest health advice from the NHS on what to do if you think you may have symptoms of, or have been exposed to, coronavirus (COVID-19).

Here you’ll find information and advice from our experts to help you stay healthy in body, and mind.

Bupa health insurance, dental insurance, cash plan and travel insurance are provided by Bupa Insurance Limited. Registered in England and Wales No.3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851.