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Want to level up your lifestyle?

We’re living through challenging times right now and we understand your normal lifestyle may feel disrupted.

To provide you with as much support† as we can to help you with your normal routines and living a healthy lifestyle, our health advisers are free to discuss any questions related to lifestyle adjustments during COVID-19. This is an added value service available to you as a health services customer.

From exercise, stress, nutrition, smoking, alcohol and sleep please send questions to lifestyle.advice@bupa.com and our dedicated and experienced team of health advisers will endeavour to respond within 24 hours.




Please note: Advice and guidance is provided by our dedicated and experienced Health Advisers and does not replace or substitute formal medical advice or treatment. Please be advised that if your query to this service is of a formal medical nature you may be redirected to seek appropriate advice from a clinician. This may be your own regular medical practitioner, or should you wish to, you can call Bupa’s bookings team on (0800 616 029) to book a consultation with one of our General Medical Practitioners.

You can find the notes from your health assessments online via the email you were sent after your health assessment. If you didn’t receive this, please contact us on 0345 604 0612. If you have any questions, we’d be happy to arrange a phone call with one of our GPs.

As soon as we reopen our health centres and are able to provide face-to-face appointments again, our bookings team will be in touch to let you know how you can rebook with us.

Virtual consultations over the phone and video will be available. Our bookings team will be in touch with to discuss your options.

No, we will not be charging for any cancellations.

Our bookings team will call and give you the option to rebook a virtual appointment. Please note that health assessments aren’t available as a virtual option If you’d like to call us back and rearrange for a later date the number is 0345 604 0612

We have extended our opening hours to support you at this time. The bookings team are available Monday to Friday 8am to 8pm, Saturday 9am to 4pm and Sunday 11am to 5pm.

We have face-to-face appointments available for urgent issues at our hubs in London, Reading and Manchester. Please contact a member of our bookings team on 0345 604 0612 to arrange an appointment.

The team will do a screening call with you before the appointment to determine whether you or anyone in your family have any symptoms that we should be made aware of.

If you do have symptoms, please visit the NHS 111 website: and self-isolate in line with Government advice.

Yes, we would be delighted to rearrange your appointment for when our health centres are open again for face-to-face consultations. Our bookings team would be happy to make note of this and call your back once we reopen.

London West-End clinic is open Monday-Friday 10am – 5pm.
Reading clinic is open two days Wednesday and Friday 10am – 5pm.
Manchester clinic is open two days Monday and Wednesday 10am – 5pm.

We will be offering muscle, bone and joint consultations, dermatology and physio appointments virtually with our team of experts.

Our staff will continue to provide services virtually, support our HealthLine, help in our care homes or at Bupa Cromwell Hospital. Where possible we will also be supporting NHS 111.

As the situation develops, we are looking at how we can use our clinics to support the NHS. Our staff will also, where possible, support NHS 111 or volunteer on the NHS volunteer responders scheme.


NHS online coronavirus service


Get the latest health advice from the NHS on what to do if you or your employees have symptoms of, or have been exposed to, coronavirus (COVID-19).

Here you’ll find information and advice from our experts to help you stay healthy in body, and mind.

Bupa health assessments are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London EC2R 7HJ
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