Here’s a selection of questions and answers that we’ve already helped our customers with.
Questions about your existing cover
Can I add other members of my family to my policy? Can I add other members of my family to my policy?
You can add your partner and/or your dependant children on your policy at any time. Please note, this may change the price of your policy. Dependant children 18 years or under must reside at the same address as you. Call our healthcare consultants so that we can update your policy.
If I have an NHS dentist how can I find out what price band my treatments fall into? If I have an NHS dentist how can I find out what price band my treatments fall into?
In England as of April 2017, all NHS dental treatments are covered by standard charges that fall into three separate bands.
Band 1 course of treatment - £20.60
This covers an examination, diagnosis (including X-rays), advice on how to prevent future problems, a scale and polish if needed, and application of fluoride varnish or fissure sealant.
Band 2 course of treatment - £56.30
This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or removal of teeth.
Band 3 course of treatment - £244.30
This covers everything listed in Bands 1 and 2 above, plus crowns, dentures and bridges.
All rates correct as of 11 April 2017
How often should I visit my dentist for a check-up? How often should I visit my dentist for a check-up?
Your dentist will recommend how often you should have a check-up, this will be based on your current dental health. Visit the National Institute for Health and Clinical Excellence (NICE) website for more information.
We recommend that you contact us if you need help understanding what is covered in your policy. This is the best way that we can confirm the benefits that are available to you. We will let you know what to do next and send you out a claim form if needed. Any costs you incur that are not covered under the benefits of your policy are your responsibility.
If you require treatment for oral cancer please call us prior to being treated.
If you’re covered by Bupa dental insurance and need to make a claim for eligible treatment, you can use our step by step guide.Make a claim
^We may record or monitor our calls.
Please note, we can't accept American Express cards.
Bupa dental services are provided by Bupa Dental Services Limited. Registered office: 1 Angel Court, London, EC2R 7HJ. Registered number: 479557.
Bupa dental insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.