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FAQs

Here’s a selection of questions and answers that we’ve already helped our customers with.

Questions about booking

  • Select the dental centre you wish to visit from our dental centre locations page.

    You'll find contact details for each Bupa Dental Centre on their page.

    • Appointments under one hour: Failure to give one full working days notice –You'll be subject to a cancellation fee of 50% of the appointment fee.
    • Appointments over one hour: Failure to give two full working days notice of cancellation – the patient will be subject to a cancellation fee of 50% of the appointment fee.

    Note: Saturday and Sunday are considered working days if the practice is open on those days.
  • Please select the dental centre you wish to visit for details of treatment and consultation price.

    Where our prices are shown as "from" or as a range, the cost may vary depending on the type and complexity of the treatment. We’ll always give you an itemised breakdown of your treatment plan in advance of any treatments carried out.

  • You can pay by credit and debit card, cheque or cash after your treatment. Please note, we can't accept American Express cards.

Your dental appointment questions

General dental service questions

  • No, you don’t have to be a Bupa member, Bupa dental services are open to everyone and are not included in standard health insurance policies.

  • We offer a full range of the latest cosmetic dental procedures including teeth whitening, veneers, dental implants, straightening teeth including Invisalign®, tooth coloured fillings and facial aesthetics.

  • We do have a dentist at the Dental Centre at Bupa Bank Dental Centre who specialises in looking after phobic and very nervous patients.

    Learn more about dental anxiety management

  • We're always pleased to hear about aspects of our service that you have particularly appreciated. We also want to hear about any problems you've experienced so that we can deal with them and improve our service for the future. If you have a complaint about any aspect of our service, we'd like to address this straight away. If possible, please speak to a member of staff at the centre. All centres have a complaints handler who has had specific training. Or you may prefer to talk to the centre manager.

    If we can’t resolve your concerns there and then, you can make a complaint to the centre manager by telephone or in writing. A centre address or direct telephone number can be found on bupa.co.uk/dental or call 0845 600 4779^ to be directed to the centre of your choice.

    We aim to give you a written acknowledgement of your complaint within one working day of receipt. A full response will be made within 20 working days. All complaints are dealt with confidentially and impartially. If required, your complaint will be referred to the regional manager and may be escalated to the managing director.

    We keep a record of every complaint and look at how many we receive and the reasons why. We use this information along with our customer surveys to help make sure we continually improve the service we provide. This procedure does not affect your legal rights.

    If we aren’t able to resolve your complaint to your satisfaction The General Dental Council (organisation that regulates dental professionals in the UK) provides a free and impartial service. If you have a complaint about the private dental care you have received, please write to: Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA or visit: gdc-uk.org

Questions about Bupa Dental Health Plan

General questions about Bupa dental products

^We may record or monitor our calls.

Bupa dental services are provided by Bupa Dental Services Limited. Registered office: 1 Angel Court, London, EC2R 7HJ. Registered number: 479557.

Bupa dental insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433 Bupa Insurance limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority .Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.

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