Cookies on the Bupa website

We use cookies to help us understand ease of use and relevance of content. This ensures that we can give you the best experience on our website. If you continue, we'll assume that you are happy to receive cookies for this purpose. Find out more about cookies



Frozen shoulder

Frozen shoulder is also known as adhesive capsulitis and sometimes, contracted shoulder. Common symptoms of frozen shoulder are pain and increasing stiffness in your shoulder, eventually making the joint difficult to move. Most cases of frozen shoulder get better on their own but it can take several months to get better. However, it may sometimes take years.

Your shoulder is a type of joint called a ball and socket joint. The ball at the top of your upper arm bone (humerus) moves in the shallow socket on the edge of your shoulder blade (scapula). The bones within the joint are covered with smooth, slippery cartilage and the joint is lubricated with special fluid. The whole joint is enclosed within a loose, fibrous capsule. Frozen shoulder happens when this capsule becomes thickened, scarred and tighter than it should be.

No one is exactly sure why a person gets a frozen shoulder. It affects about three out of 100 people in their lifetime. It can come on without a known cause or because you’ve injured your shoulder joint. You’re more likely to get frozen shoulder if you’re aged between 40 and 70. It’s also more common among women and people with diabetes.

There are three main stages of frozen shoulder.

  • Freezing. During this stage you’ll slowly develop pain that gets worse as your shoulder gets stiffer.
  • Frozen. The pain may have settled during this stage but your shoulder will remain stiff and hard to move.
  • Thawing. During this final recovery stage you’ll begin to get movement back in your shoulder.
Read more Close


  • Symptoms Symptoms of frozen shoulder

    • A dull or aching pain in your affected shoulder, which may become severe. The pain usually comes on gradually, and is often worse when you move your shoulder joint. It may also be worse at night and may stop you sleeping on the affected side.
    • Feelings of stiffness around your shoulder joint which may stop you from moving your shoulder through its normal range of motion. This may make it difficult for you to do everyday tasks, such as driving or dressing.

    These symptoms may be caused by problems other than frozen shoulder. If you have any of these symptoms, see your GP or physiotherapist for advice.

    Bupa On Demand: Frozen shoulder manipulation

    Want to talk to a Bupa consultant about frozen shoulder manipulation? We’ll aim to get you seen the next day. Prices from £250

  • Diagnosis Diagnosis of frozen shoulder

    If you think you have frozen shoulder, see your GP or make an appointment to see a physiotherapist.

    Your GP or physiotherapist may ask about your symptoms and about any injuries you’ve had which might have affected your shoulder. They may examine your shoulder to see how far you can move it in each direction and compare with your unaffected shoulder.

  • Treatment Treatment of frozen shoulder

    Frozen shoulder will usually get better on its own. However, sometimes it can take longer than a year to get better. Treatment for frozen shoulder depends on the stage of your condition. Getting treatment early may reduce the length of time you have symptoms.


    If you need pain relief during the first stage of frozen shoulder, you can take over-the-counter painkillers. These include paracetamol and non steroidal anti-inflammatory drugs (NSAIDs), such as ibuprofen. Always read the patient information that comes with your medicine and if you have any questions, ask your pharmacist for advice.

    During the early, freezing stage, your GP or physiotherapist may advise you not to move your shoulder in any way that causes you discomfort. You may find it helpful to inform your work so they can accommodate your working requirements. You might also need to change your leisure activities for a while if they cause your symptoms to worsen. It’s important, however, to continue moving your shoulder regularly during day-to-day activities and not to stop moving your shoulder completely. You may find that simple adaptations to your daily life, such as wearing front-fastening tops and sleeping with supporting pillows may help.


    A physiotherapist is a health professional who specialises in maintaining and improving movement and function. They will show you suitable exercises aimed to improve the function and movement of your shoulder. Your physiotherapist may also gently move your shoulder joint themselves to help restore movement. This is called mobilisation. See below for more information about exercises.

    Physiotherapists sometimes use other treatments as well as exercises. These include trans-cutaneous electrical nerve stimulation (TENS) which sends electrical pulses to your tissues to reduce pain.

    Joint injection

    If your shoulder pain is severe or isn’t getting better after trying other treatments, your GP may offer you a steroid joint injection. This may ease the pain, so allowing you to take part in physiotherapy more comfortably.


    Most people with frozen shoulder find that the pain gets better and the movement improves with self-help and nonsurgical treatments. But if these haven’t helped, your doctor may refer you to an orthopaedic surgeon (a doctor who specialises in bones and joints). Your orthopaedic surgeon may recommend surgery which might include the following procedures.

    • Shoulder manipulation. This procedure is done while you are under general anaesthesia, which means you’ll be asleep. Your surgeon will move your shoulder around to stretch the tightened capsule and loosen up any scar tissues.
    • Arthroscopic capsular release. Arthroscopy is a type of keyhole surgery, which can be used to look inside and treat a joint. Your surgeon will look inside your shoulder joint and use special instruments to cut through tight parts of your capsule to loosen it. This is usually done under general anaesthesia.
    • Arthroscopic hydrodilation. In this procedure your surgeon fills your shoulder joint with fluid to break up scar tissue and free up the joint. This is usually done under local anaesthesia. This completely blocks pain from your shoulder area and you will stay awake during the procedure.
  • Frozen shoulder treatment on demand

    You can access a range of our health and wellbeing services on a pay-as-you-go basis, including frozen shoulder treatment.

  • Causes Causes of frozen shoulder

    The exact reason why frozen shoulder develops is not known at the moment. It’s thought it may be caused by inflammation of your shoulder joint and its surrounding capsule. This may lead to thick scar-like tissue forming in the capsule which makes it tight and restricts the movement of the joint.

    Frozen shoulder can sometimes develop if you’ve had a shoulder injury, such as a fracture, or if you’ve had surgery on your shoulder. Some medical conditions can increase your risk of getting frozen shoulder, including diabetes, thyroid disease and heart disease.

  • Prevention Prevention of frozen shoulder

    The best way to prevent frozen shoulder is to avoid keeping your shoulder immobilised for a long time, for example in a sling. And get treatment as early as possible if you injure your shoulder or develop shoulder pain that limits your range of movement.

  • Would acupuncture help? Would acupuncture help my frozen shoulder?


    At the moment there isn't enough evidence to say whether acupuncture helps a frozen shoulder or not.

    More information

    If you have acupuncture, your therapist will puncture your skin with fine needles, at defined points, to relieve symptoms such as pain. It’s sometimes used by physiotherapists to treat frozen shoulder – especially in the early painful stage.

    There have only been a small number of studies investigating whether acupuncture works for frozen shoulder. But none of these studies are strong enough to give a clear answer as to whether acupuncture can help reduce your symptoms or not. We’re still waiting for a study which really tests whether having acupuncture can work as a treatment for frozen shoulder.

    In the meantime, if you do decide to have acupuncture, check that your therapist belongs to a recognised professional body.

  • What exercises can I do? What exercises can I do for frozen shoulder?


    If you have frozen shoulder, you should keep your shoulder moving as normally as possible but avoid actions which make the pain worse. Your physiotherapist will show you safe and helpful exercises.

    More information

    Regular, gentle exercise and stretching is important for your shoulder joint if you have frozen shoulder. Your physiotherapist can show you some exercises and stretches you can do to improve the stiffness and range of movement in your shoulder.

    The following exercises may help your frozen shoulder.

    • Stand in a doorway and hold on to the doorframe with your injured arm bent at 90 degrees. Rotate your body away from the doorway until you feel a gentle stretch. Hold for 30 seconds then relax, and repeat.
    • Lie on your back with your legs straight and flat on the floor. Use your unaffected arm to raise your injured arm overhead until you feel a gentle stretch. Hold for 15 seconds then relax, and repeat.
    • Gently pull your injured arm across your chest just below your chin as far as possible without causing pain. Hold for 30 seconds then relax, and repeat.

    Your physiotherapist may recommend different exercises depending on whether your frozen shoulder is at the early painful stage or the later stiff and immobile stage.

    Remember, it may take a long time for your frozen shoulder to recover. Follow your physiotherapist’s advice, keep up with your exercises and your shoulder should eventually improve.

  • Resources Resources

    Further information


    • Adhesive capsulitis. BMJ Best Practice., published 6 October 2014
    • Adhesive capsulitis. Medscape., published 20 December 2013
    • Adhesive capsulitis of the shoulder. PatientPlus., published 25 October 2012
    • Frozen shoulder. OrthInfo. American Academy of Orthopaedic Surgeons., published January 2011
    • Shoulder pain. NICE Clinical Knowledge Summaries., published October 2012
    • Map of Medicine. Shoulder pain. International View. London: Map of Medicine; 2013 (Issue 1)
    • Buchbinder R, Green S, Youd JM, et al. Arthrographic distension for adhesive capsulitis (frozen shoulder). Cochrane Database of Systematic Reviews 2008, Issue 1. doi: 10.1002/14651858.CD007005
    • Green S, Buchbinder R, Hetrick SE. Acupuncture for shoulder pain. Cochrane Database of Systematic Reviews 2005, Issue 2. doi:10.1002/14651858.CD005319
    • Hanchard N, Goodchild L, Thompson J, et al. Evidence-based guidelines for the diagnosis, assessment and physiotherapy management of contracted (frozen) shoulder v 1.7 ‘standard physiotherapy’. Endorsed by the Chartered Society of Physiotherapy., 2010
    • Vastamaki H, Kettunen J and Vastamaki M. The natural history of idiopathic frozen shoulder: A 2- to 27-year follow up study. Clin Orthop Relat Res 2012; 470(4):1133–43. doi: 10.1007/s11999-011-2176-4
    • Maund E, Craig D, Suekarran S, et al. Management of frozen shoulder: a systematic review and cost-effectiveness analysis. Health Technol Assess 2012; 16(11). doi:10.3310/hta16110
  • Has our information helped you? Tell us what you think about this page

    We’d love to know what you think about what you’ve just been reading and looking at – we’ll use it to improve our information. If you’d like to give us some feedback, our short form below will take just a few minutes to complete. And if there's a question you want to ask that hasn't been answered here, please submit it to us. Although we can't respond to specific questions directly, we’ll aim to include the answer to it when we next review this topic.

    Let us know what you think using our short feedback form
  • Related information Related information

  • Author information Author information

    Reviewed by Dylan Merkett, Bupa Health Information Team, August 2015. 

About our health information

At Bupa we produce a wealth of free health information for you and your family. We believe that trustworthy information is essential in helping you make better decisions about your health and care. Here are just a few of the ways in which our core editorial principles have been recognised.

  • Information Standard

    We are certified by the Information Standard. This quality mark identifies reliable, trustworthy producers and sources of health information.

    Information standard logo
  • HONcode

    This site complies with the HONcode standard for trustworthy health information:
    verify here.

    This website is certified by Health On the Net Foundation. Click to verify.

What our readers say about us

But don't just take our word for it; here's some feedback from our readers.

Simple and easy to use website - not alarming, just helpful.

It’s informative but not too detailed. I like that it’s factual and realistic about the conditions and the procedures involved. It’s also easy to navigate to areas that you specifically want without having to read all the information.

Good information, easy to find, trustworthy.

Meet the team

Nick Ridgman

Nick Ridgman
Head of Health Content

  • Dylan Merkett – Lead Editor
  • Graham Pembrey - Lead Editor
  • Laura Blanks – Specialist Editor, Quality
  • Michelle Harrison – Specialist Editor, Insights
  • Natalie Heaton – Specialist Editor, User Experience
  • Fay Jeffery – Web Editor
  • Marcella McEvoy – Specialist Editor, Content Portfolio
  • Alice Rossiter – Specialist Editor (on Maternity Leave)

Our core principles

All our health content is produced in line with our core editorial principles – readable, reliable, relevant – which are represented by our diagram.

An image showing or editorial principals

                  Click to open full-size image

The ‘3Rs’ encompass everything we believe good health information should be. From tweets to in-depth reports, videos to quizzes, every piece of content we produce has these as its foundation.


In a nutshell, our information is jargon-free, concise and accessible. We know our audience and we meet their health information needs, helping them to take the next step in their health and wellbeing journey.


We use the best quality and most up-to-date evidence to produce our information. Our process is transparent and validated by experts – both our users and medical specialists.


We know that our users want the right information at the right time, in the way that suits them. So we review our content at least every three years to keep it fresh. And we’re embracing new technology and social media so they can get it whenever and wherever they choose.

Our accreditation

Here are just a few of the ways in which the quality of our information has been recognised.

  • The Information Standard certification scheme

    You will see the Information Standard quality mark on our content. This is a certification programme, supported by NHS England, that was developed to ensure that public-facing health and care information is created to a set of best practice principles.

    It uses only recognised evidence sources and presents the information in a clear and balanced way. The Information Standard quality mark is a quick and easy way for you to identify reliable and trustworthy producers and sources of information.

    Certified by the Information Standard as a quality provider of health and social care information. Bupa shall hold responsibility for the accuracy of the information they publish and neither the Scheme Operator nor the Scheme Owner shall have any responsibility whatsoever for costs, losses or direct or indirect damages or costs arising from inaccuracy of information or omissions in information published on the website on behalf of Bupa.

  • British Medical Association (BMA) patient information awards

    We have received a number of BMA awards for different assets over the years. Most recently, in 2013, we received a 'commended' award for our online shared decision making hub.

Contact us

If you have any feedback on our health information, we would love to hear from you. Please contact us via email: Or you can write to us:

Health Content Team
Battle Bridge House
300 Grays Inn Road

Find out more Close

Legal disclaimer

This information was published by Bupa's Health Content Team and is based on reputable sources of medical evidence. It has been reviewed by appropriate medical or clinical professionals. Photos are only for illustrative purposes and do not reflect every presentation of a condition.

The information contained on this page and in any third party websites referred to on this page is not intended nor implied to be a substitute for professional medical advice nor is it intended to be for medical diagnosis or treatment. Third party websites are not owned or controlled by Bupa and any individual may be able to access and post messages on them. Bupa is not responsible for the content or availability of these third party websites. We do not accept advertising on this page.

For more details on how we produce our content and its sources, visit the 'About our health information' section.

ˆ We may record or monitor our calls.