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Talking about mental health problems and dealing with disclosure


Not every manager, will feel confident and comfortable talking about mental health. But it’s important that you do, and the information here should help you.

If you think one of your team is having difficulties, it’s important to talk to them about it early on. This can help you understand the situation and work together to agree appropriate adjustments to prevent things from getting worse.

“I wonder if we treat those suffering from [mental health problems] rather like many people respond to those who have recently been bereaved. Many people do not know what to say, they may be worried about saying the 'wrong thing' and worried about making the situation worse … so they behave as though the problem does not exist.” – Susan Crane

Bear in mind that mental health problems affect different people in different ways. You may have to adapt your approach to suit different individuals.

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Confidentiality

Before planning out your conversations, think about confidentiality. Your employee may be concerned that information will be passed on to senior management or other team members. Reassure them that you won’t share anything with team members unless you have their permission.

Let them know if there’s anything you do have to pass on to senior management and why. Your organisation should have a policy on who is made aware of specific disclosures.

You may have to break confidentiality if your employees are experiencing a crisis and at serious risk of harm. Get advice from Occupational Health and call the emergency services. Mind has more information about mental health crisis and support.

I would be interested [to know if] every conversation i had with management was private and not repeated” – dazauto70

Where and when

Your regular supervision or one-to-one session is a good place to start. It’s useful if this is in a private room where the employee feels at ease.

Avoid intimidating offices or sitting either side of a big desk — this feels more like an interview. A quiet meeting room is a more equal setting. If possible, choose a space without big windows on to a corridor or workspace — or make sure you close the blinds.

Switch off your phone and make sure you won’t be interrupted. Turn towards your employee, maintain good eye contact and keep your body language relaxed and open (don’t cross your arms or look distracted).

Starting the conversation

Employees may feel nervous. As a line manager, you might have to start this conversation. Something as simple as ‘How are you?’ is a good place to begin. You should aim to ask about wellbeing in every supervision.

Choose honest and open questions rather than avoiding the issue completely or referring to it indirectly. This is especially useful if there’s a particular issue to address (for example underperformance or absence).

  • You seem a bit down lately. Is everything OK?
  • I’ve noticed you’ve been late with a few pieces of work recently. I wanted to check whether everything is OK and if there is anything I can do to help?
  • I saw you were quite upset yesterday [when you were talking to…], [on the phone]. Is everything OK?
  • I’ve noticed that you’ve had more days off than usual recently – I just wanted to check in to make sure everything was ok and whether there was anything I could do to help?

“For many, it is seen to be a weakness if you admit you cannot cope. Personally, I think it takes an immense amount of courage and strength to make this sort of admission” – Alison W

Listening and responding approprately

The way you listen and respond to your employee will affect how much they tell you and how comfortable they feel about further disclosure.

Ask simple, open questions — let them explain in their own words. Give them time and be prepared for some silences.

Don’t interrupt or impose your opinions or ideas.

Show empathy and understanding. Don’t make assumptions about what they’re experiencing or try and guess how it will affect their work.

Remember that lots of people are still able to work effectively, despite managing a mental health problem.

It’s OK to admit that you don’t know much about a condition or diagnosis. Ask questions about how it affects them and what they think the implications are, if any, for their work.

Example phrases and questions:

  • I’m really sorry to hear that things have been so hard.
  • It sounds like you’ve been having a difficult time lately.
  • I’m really pleased you’ve chosen to speak to me about this.
  • How do you feel this has been affecting your work?
  • Is there anything you do at the moment that helps you manage how you feel / your condition?
  • Have you asked anyone for support or talked to anyone else about this?
  • What kind of support do you think might help?
  • What would you like to happen now?

I think a general ethos of openness and being encouraged to talk is what really helps – the more open people are with one another then the more support there is for each other.” – Lottie S

Offering options

It’s important to talk together about how to approach any work-related difficulties and offer some suggestions and options.

If your employee is very upset, they might prefer to continue the discussion another time. Check what they need and whether they would like to take a break before going back to work.

Example phrases and questions:

  • Would you like to talk about how we can help you now, or would you prefer to talk more another time?
  • What do you think would help make things easier for you right now?
  • Are you feeling OK to return to work or would it help to have a break and a walk or a cup of tea? Would it help to ask someone to go with you?
  • Have you heard of a Wellness Action Plan? Lots of people use them to help them stay well at work. We can develop one for you together if you like?

You should also make sure that employees are aware of support options. Make sure your own knowledge is up to date too.

  • Your organisation’s mental health policies and procedures. It might help to talk these through with them together.
  • Any assistance that the organisation offers – for example, an Employee Assistance Programme or health insurance that could help them access counselling.
  • Any options for workplace mediation – if there are problems with workplace relationships or bullying.
  • The support available from their GP.
  • The support available from other organisations – for example Bupa’s Healthy Mind hub, Mind’s website and Infoline, and other relevant health charities (see case study below).

Example phrases and questions:

  • Have you had a look at our mental health and wellbeing policy? Would it help to talk it through so you can understand how we can help you?
  • Have you been in touch with our Employee Assistance Programme?
  • It’s common to feel like you have to handle things on your own – but it’s always OK to seek help. Have you spoken to your GP about how you are feeling?

What concerned me the most at work, apart from my embarrassment was that there was no one to speak with or any form of help available at the time” – Noel S

Case study: employment support from Bipolar UK

Carrie enjoyed shaping future generations as Curriculum Head at her school. She loved teaching her students and she worked hard to manage her bipolar. But an adverse reaction to her medication left her hospitalised for weeks and off work for months during which time she also went through a difficult breakup. Carrie reached crisis point and became suicidal.

Feeling she had nowhere to turn, Carrie called Bipolar UK where she received immediate crisis support. Once she was well enough, the charity then offered regular Employment Support, helping ease Carrie’s return to work.

Bipolar UK also provided guidance and advice to the school itself; helping them better understand bipolar and its impact on individuals and those around them.

Over time, Bipolar UK was able to bring Carrie and the management team together to discuss her return to work. Time had fractured their working relationship with a pervading atmosphere of distrust. The school was concerned Carrie wouldn’t be able to provide her students with necessary stability whilst Carrie was subject to the faculty rumour mill.

Bipolar UK delivered bespoke awareness training, including a session with an Employment Ambassador who had a similar experience to Carrie. Bipolar UK’s Employment Support Officer spent time alone with the leadership team, helping to unpack their concerns and provide tools to manage a team member with bipolar. Carrie, for example, completed a Bipolar UK advance statement so the school would know what to do in the event she showed signs of moving up or down the bipolar mood scale.

Now back at school for months, Carrie is looking forward to the new school year, confident in herself and the support available from work and from Bipolar UK.

Bipolar UK’s Employment Support Service recently received funding from the Bupa UK Foundation

Next steps

Check your employee feels comfortable and ask them what they would like to happen next.

Put another catch up in the calendar, but let them know they can come to you in the meantime if they need to.

Make sure they understand what you’ll be doing as a result. Follow up in writing. Your email should be reassuring and easy to understand.

Ask for help if you’re feeling unsure. As a manager, you can seek confidential advice from Mind, ACAS or your Employee Assistance Programme. You could also speak to your manager or occupational health (although don’t break employee confidentiality unnecessarily).


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    • How to support staff who are experiencing a mental health problem. Mind. www.mind.org.uk [accessed May 2017]
    • Managing and supporting mental health at work, disclosure tools for managers. CIPD and Mind, December 2011. www.mind.org.uk
  • Produced by Clare Foster, freelance health editor, and Nick Ridgman, Head of Health Content, Bupa UK, September 2017
    Next review due September 2020

    Bupa UK expert reviewers:

    • Naomi Humber, Psychology Services Manager, EAP
    • Stuart Haydock, Resilience Lead, Health Clinics
    • Sarah Deedat, Head of Behaviour Change


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