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Feeling unwell? Tell Bupa first.

If you’re worried or experiencing symptoms for the conditions listed below, our Direct Access service is here to help. As long as your symptoms are covered under your policy, you can call us directly for advice and treatment usually without the need for a GP referral.

We may also accept referrals from other Healthcare Practitioners. You can find out more about referrals here.

Treatment help and support

Specific questions about your cover, benefits, or getting treatment with Bupa? Call us on 0345 609 0111^

^Lines are open 8am - 8pm Monday to Friday, 8am-4pm Saturdays. We may record or monitor our calls.

Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant or therapist through the Direct Access service. For rolling moratorium underwritten members we will ask for evidence each time you claim for a condition not claimed for before. Always call us first to check your eligibility.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.

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