Family Mental HealthLine – now available for Bupa health insurance members

01 November 2019

Our health insurance cover goes further to support our members with ongoing support for mental health conditions. Increasingly, our members are looking for support with young people’s mental health and recent studies show that a third (32 per cent) of parents of children between the ages of four and 17 said their child had been affected by a mental health issue in the last year*.

Introducing Bupa Family Mental HealthLine

Our Family Mental HealthLine provides support to parents or anyone who is performing a parental role and is concerned about their child’s emotional wellbeing or mental health. This is available to all members on Bupa policies, even if they don’t have mental health cover or the child isn’t covered under their policy.

The Family Mental HealthLine provides:

Telephone support between 8am – 6pm Monday to Friday

A team of trained advisors and mental health nurses who will listen, provide advice, guidance and support

Signposting to Bupa and non-Bupa online content for additional support and guidance which include Young Minds, practical advisers e.g. navigating NHS pathways

Nurses may facilitate referrals to a therapist or consultant who specialise in the mental heath of children and young people (for those members who’s child is covered on their policy and have a GP referral)

Nurse case management – a mental health nurse working in collaboration with GPs to help the member with all aspects of their child’s mental health wellbeing

This service is available now and more details can be found below.

Find out more


Bupa Family Mental HealthLine is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 382985. Registered office: 1 Angel Court, London EC2R 7HJ